Operations Specialist II

Eastern Bank•Brockton, MA

1d•$21 - $34•Hybrid

About The Position

The purpose of the Operations Specialist II role is to perform and oversee complex loan operations functions with a high degree of accuracy, control awareness, and end-to-end process ownership. This role builds upon core processing proficiency to include advanced exception handling, quality control activities, and subject matter expertise across loan products and operational processes. The Specialist II is responsible for supporting operational integrity through control execution, issue resolution, and participation in audit, compliance, and process improvement initiatives. This role operates with increased independence and is expected to support team production, provide guidance to peers, and contribute to continuous improvement efforts across Loan Operations. This position operates in a hybrid work environment with onsite presence 2–3 times weekly in the Brockton or Wakefield office locations.

Requirements

High School Education, BS/BA or equivalent work experience.
Ability to prioritize and manage competing deadlines
Strong understanding of loan products and processes
Ability to resolve complex operational issues
Knowledge of internal controls and compliance standards
Strong communication skills and attention to detail

Nice To Haves

Core banking system experience
Exposure to investor reporting or complex loan structures

Responsibilities

Perform advanced loan servicing and transactional processing including payments, reversals, paydowns, payoffs, advances, and fee assessments
Process new loan bookings, modifications, renewals, extensions, and maintenance across portfolios
Execute escrow administration including tax and insurance disbursements and escrow analysis
Reconcile loan operational accounts and perform detailed reconciliation activities/recons
Investigate and resolve complex transaction issues and processing exceptions.
Research and resolve GL variances, complaints, and operational discrepancies.
Identify reconciliation breaks and resolve recon variances
Execute control testing, compliance testing, and quality control reviews.
Ensure adherence to internal controls, SOPs, and regulatory requirements
Participate in audit activities and remediation efforts
Investor reporting and remittance processing
Participation and syndication processing
Interest rate changes and loan adjustments
Flood insurance administration and monitoring
Prepare and deliver recurring ad hoc reports
Provide guidance to peers and assist with training
Support workflow coordination and production deadlines
Perform additional loan operations functions as needed
Participate in process improvement initiatives and projects
Contribute to SOP development and updates