Operations Specialist II - Records & Archives

JPMorgan Chase & Co.•Monroe, LA

About The Position

Bring your attention to detail and customer-first mindset to a role where your work helps borrowers reach the finish line. You will support a fast-paced team and learn how loans move from approval to closing. You will collaborate with internal partners and external contacts to resolve issues and keep work moving. This is a great opportunity to build operations skills and grow your career in home lending. As an Operations Specialist in Home Lending, you will perform a variety of tasks that support the transition of a loan to closing. You will organize and maintain loan files, update systems, and monitor required documentation. You will partner with underwriting and other internal teams to address issues and discrepancies. You will communicate with external agents and internal colleagues to keep loan activity on track. You will contribute to a team culture focused on accuracy, service, and timely completion.

Requirements

Strong attention to detail and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Basic office and computer skills, including data entry
Strong written and verbal communication skills
Ability to work independently and as part of a team

Nice To Haves

Prior customer service experience
High school diploma or equivalent

Responsibilities

Perform clerical tasks such as filing, photocopying, faxing, imaging, data entry, and opening correspondence
Create and maintain loan files and ensure documentation is organized and complete
Partner with underwriting to support loan processing through to closing
Provide coverage across support functions based on absences or volume changes
Monitor and update system records and credit website information as needed
Communicate with external agents and internal colleagues to resolve issues and discrepancies
Complete additional tasks and assignments as needed