Operations Specialist I

Aon Corporation • Fort Washington, PA

7d • Hybrid

About The Position

The Operations Specialist II with Aon Business Services – Affinity Integrated Services and will support our Specialty Professions Program Fort Washington, PA. This position is at Aon, an organization that shapes decisions for the better to protect and enrich the lives of people around the world. Aon is united through trust as one inclusive team and is passionate about helping colleagues and clients succeed.

Requirements

• 2+ years of office or administrative work experience
• Excellent reading comprehension and strong verbal and written communication skills
• Proficiency with PC applications, including Microsoft Word, Excel, OneNote, Outlook, and Teams
• Attention to detail with a high level of accuracy and customer service focus
• Demonstrated use of sound judgment skills with solid decision-making abilities
• Ability to multi-task and independently prioritize work
• Strong Independent problem-solving skills and ability to follow established procedures and guidelines
• Basic Math Skills, including accurate computation and reconciliation
• High School education
• Required to obtain the P&C license within 6 months of hire date

Nice To Haves

• Prior Insurance industry work experience
• Some college or relevant work experience
• Property and Casualty license

Responsibilities

• Reviewing and decisioning client applications, assessing client needs, and acting as an advisor and processor.
• Handling applications through an online portal and manual issuance, learning and following established guidelines.
• Revising templates or creating freeform responses as needed.
• Maintaining broker relationships by responding to emails, onboarding new brokers, and assisting the accounting department with financial backend processing for brokered accounts.
• Providing user support, training colleagues, system testing, and assisting with the implementation of process or system changes for multiple systems used in daily processing.
• Supporting daily reporting, which may involve running queries, tracking production, and consolidating Excel data.
• Answering daily questions from East partners to ensure smooth processing and reviewing the quality of work from vendor partners to ensure accuracy and adherence to standard operating procedures.
• Reviewing and updating processing notes, templates, and reference materials to reflect changes in programs, guidelines, or system functionality.
• Participating in special projects and initiatives as assigned to support process improvement and operational efficiency.

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED