Operations Specialist I/II/or Senior Specialist - Transportation

San Joaquin Regional Transit District • Stockton, CA

6d • Onsite

About The Position

Under general supervision, this position is responsible for reviewing and monitoring operations services within the department to ensure San Joaquin Regional Transit District (RTD) and contractors are in compliance with terms outlined in the agreement, both operationally and financially. Additionally, the position provides support within the Operations Department to track, analyze, and report system performance trends for all modes of transit operations. Successful candidates may be hired at either the Specialist I, Specialist II, or Senior Specialist level depending on experience/qualifications.

Requirements

• California state vehicle laws and codes.
• Transit operations and state and federal transit regulations.
• Federal ADA transportation rules and regulations.
• Trends in ADA and mobility management.
• Define issues, analyze problems, evaluate alternatives, and develop sound, independent conclusions, and recommendations in accordance with laws, regulations, rules, and policies.
• Basic principles and procedures of record keeping.
• Microsoft Office Suite, including Word, Access, PowerPoint, and Excel
• Research methods and analysis techniques.
• Excellent organizational and presentation skills.
• Program analysis, cost/benefit evaluation, budget preparation, capital and financial forecasting techniques, project management and project control.
• Principles and practices of sound business communication.
• Customer service principles and practices.
• Policies and procedures of the assigned department.
• RTD human resources policies and procedures and labor contract provisions.
• Represent RTD effectively in public settings on a variety of issues.
• Organize, set priorities, and meet deadlines.
• Interpret RTD personnel policies and procedures and applicable local, state and federal legislation.
• Operate a computer using word processing and other business software.
• Organize and maintain office and specialized confidential files and records.
• Work independently and in a team-oriented environment.
• Communicate clearly and effectively, orally and in writing.
• Understand and follow oral and written instructions.
• Prepare clear, concise, and comprehensive correspondence, reports, studies, and other written materials.
• Establish and maintain effective working relationships with all levels of RTD management, Board of Directors, employees, employee organizations and their representatives, other governmental officials, community groups, and the public.
• A valid California Class C driver's license.

Nice To Haves

• Experience in a public transit agency or governmental setting is preferred.

Responsibilities

• Participate in the development and implementation of operational, maintenance or transportation programs, policies and procedures.
• Collect, compile, and analyze information from various sources on a variety of specialized topics related to assigned programs; prepare reports which present and interpret data, identify alternatives; and make and just recommendations.
• Reviews and reconciles monthly invoices to ensure compliance with financial obligations and terms outlined in contract agreements and monitors the department and or contract budget.
• Collects, reviews, analyzes, and prepares monthly performance measurement reports.
• Identifies and notifies management of potential operational, legal, and financial issues and recommends solutions to address the issues.
• Maintains precise documentation of contractual and internal work orders, preventative maintenance forms and manuals.
• Maintain precise and accurate records of transactions of various internal and external contracted services and supplies.
• Processes invoices, prepares purchase card reconciliations, purchase orders and budget transfers.
• Performs quality control checks on internal documents to maintain a clear audit trail.
• Coordinates regular meetings with contractor staff to discuss service performance; schedule inspections and track all related orders.
• Gathers and researches information relevant to assigned programs.
• Responsible for ensuring equipment parts are ordered at best value; orders all office and custodial supplies.
• Perform research and analysis on special projects.
• Prepares a variety of reports, correspondence and records.
• Coordinates annual required training of personnel.
• Coordinate the purchase of all office and maintenance supplies.
• Present information, proposals, and/or recommendations clearly, logically, and persuasively, including at public meetings.
• Represents RTD at meetings and with local partners.
• Performs other incidental and related duties as required and assigned.
• Monitors service quality through comments submitted by contracted fixed-route passengers; coordinates with contractor staff to ensure effective adherence to comment investigation and resolution policies and procedures.
• Assists with the implementation of contracted fixed-route service changes; coordinates with contractor staff to ensure effective communication; monitors service effectiveness and prepares correspondence to report effects on service delivery.

Benefits

• Comprehensive health and dental insurance package for all full-time employees and their dependents.
• $20,000 life insurance for all full-time employees.
• Twelve (12) days per year sick leave for all full-time employees.
• Two (2) weeks to six (6) weeks vacation depending on length of service for full-time employees.
• Participates in a 401(a) retirement plan in which RTD provides a generous match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree