Operations Specialist - Grants Management, Victims Services Portfolio (REMOTE ROLE)

ICF•Reston, VA

11h•Remote

About The Position

ICF is seeking a detail-oriented Operations Specialist to support projects focused on grants financial management for justice organizations, including criminal justice, juvenile justice, and victim services. In this role, you will help deliver training and technical assistance (TTA) on behalf of the Office of Justice Programs (OJP) , ensuring smooth operations and exceptional client service. The Operations Specialist will provide support for training and technical assistance (TTA) activities, including responding to field requests for TTA, maintaining a clearinghouse of current and relevant organizational financial management and grants management materials, supporting webinars as needed, conducting grantee outreach, providing project infrastructure and administrative support, and providing logistics support for TTA and meetings. L ocation: Remote

Requirements

Bachelor's degree from an accredited institution.
Minimum 3 years in coordinating complex projects.
US citizenship required by federal government contract.
This position requires a Public Trust security clearance. Applicants will be subject to a government security investigation to obtain clearance prior to the start date.

Nice To Haves

Knowledge of training and technical assistance provision.
Strong organizational skills with the ability to manage timelines and collaborate across teams.
Ability to work under pressure and handle multiple tasks accurately.
Excellent writing and proofreading skills with attention to detail.
Proficiency in MS Office Suite (Word, PowerPoint, Outlook, Excel).
Familiarity with victim services and victims’ rights.
Experience with virtual learning platforms and webinar tools.
Knowledge of meeting and conference logistics.
Familiarity with email marketing platforms (e.g., GOV Delivery).
Ability to thrive in a fast-paced environment managing multiple projects.
Experience with tools such as Smartsheet, Salesforce, Microsoft Teams, Webex, and Zoom
Strong verbal and written communication skills.
Professional demeanor and interpersonal effectiveness.
Ability to work independently and as part of a team.
Exceptional attention to detail and organizational skills.
Comfortable engaging with internal staff, clients, grantees, and vendors.

Responsibilities

Respond to grantee requests for TTA via phone and email.
Support virtual TTA sessions and webinars, including logistics and coordination.
Draft outreach materials such as correspondence and e-blasts.
Maintain and update project Standard Operating Procedures (SOPs) and templates.
Manage project dashboards and SharePoint portals.
Monitor deliverables and ensure compliance with SOPs for quality control.
Provide logistics support for meetings and TTA activities.
Collect and compile data for project reports.
Prepare consultant agreements and process expense vouchers.
Perform additional administrative and operational tasks as needed.