Operations Specialist - Front Desk

DoorDash USA•San Francisco, CA

5d•$76,900 - $113,000•Hybrid

About The Position

DoorDash Labs is seeking a Logistics & Front Desk Associate to manage inbound and outbound package flow and serve as a key front-of-house presence. This role ensures all packages, shipments, and deliveries are tracked, sorted, and delivered efficiently while providing a professional and welcoming experience for employees, candidates, and visitors. The associate will collaborate with Supply Chain, Facilities, and engineering teams to optimize the shipping/receiving process and maintain an organized office environment. The position reports to the Supply Chain Lead.

Requirements

1+ years of experience in shipping/receiving, mailroom, warehouse, logistics, or front desk/office coordination
Highly organized and detail-oriented
Strong communication and interpersonal skills, and are comfortable being the first point of contact for guests and employees
Ability to juggle multiple priorities — packages, visitors, and admin tasks — in a fast-paced environment
Comfortable with everyday office and procurement systems and technology (Google Workspace, Slack, visitor management, Coupa, Brex, or similar)
Able to lift and move packages up to 40 lbs as part of daily shipping/receiving duties
Sound judgment, discretion, and a customer-focused mindset

Nice To Haves

Experience in a tech startup or fast-paced corporate environment
Familiarity with procurement/inventory systems (Coupa, SAP, NetSuite, or similar)
Experience with facilities coordination or workplace experience roles
Forklift certification or demonstrated warehouse safety training
Experience supporting hardware, robotics, or R&D teams with inventory or parts handling

Responsibilities

Serve as the primary owner of all inbound and outbound shipping and receiving for the office, establishing and maintaining a dedicated, well-labeled shipping/receiving location
Receive, log, sort, and route packages, mail, and freight to the correct recipient, team, or storage area
Coordinate outbound shipments, including carrier pickups, labeling, and documentation
Maintain accurate shipping/receiving logs and reconcile discrepancies
Serve as a front desk ambassador: greet and check in visitors, employees, and candidates; manage sign-ins and badges; answer and route calls and inquiries
Direct and control the flow of foot traffic into the office, including vendors and Dashers dropping off deliveries
Support day-to-day office and facilities operations, submitting and tracking work order tickets as needed
Partner with Supply Chain, Facilities, and Engineering to continuously improve package intake, storage, and hand-off processes
Provide basic purchasing/procurement support (e.g., Coupa, Brex) and reconcile receipts and invoices related to shipments