Operations Specialist, Bankruptcy

ECMC Group•Minneapolis, MN

4d•$19 - $24•Hybrid

About The Position

Under direct supervision, performs accurate and timely processing of all bankruptcy functions and correspondence in accordance with federal and organizational procedures for ECMC held loans. The specialist must be organized and detail oriented to handle bankruptcy accounts. Through analysis review and referral, accounts will be monitored to ensure maximum recovery within the parameters of the bankruptcy case.

Requirements

High School diploma or GED
2+ years of relevant work experience
Basic proficiency in Microsoft Office suite

Responsibilities

Reviews incoming bankruptcy documents, debtor schedules, plans and misc. court documents via an electronic image, makes determination using established department procedures on next step actions and impact on affected accounts, ensuring adverse language is identified and timely routed for action.
Protects accounts and ensures that all collection activities are suspended during an active bankruptcy proceeding.
Prepares relevant legal documents for execution, including electronic and manual filings of Proofs of Claims and Notices of Assignments with bankruptcy courts by scheduled deadlines.
Researches bankruptcy accounts using PACER (bankruptcy database) and trustee sites.
Researches accounts to determine loan status, claim paid type and dischargeability.
Identifies, researches and initiates refund requests on accounts that are eligible for refund and/or discharge.
Maintains up to date knowledge of IRS Offset policies and refund protocol.
Maintains an understanding of payment applications, including the ability to read and understand prior guarantor payment histories.
Responds to incoming telephone calls regarding ECMC accounts from debtors, trustees, courts and attorneys, providing detailed loan information and answering questions concerning student loan regulation/Common Manual policy and bankruptcy code in a professional courteous manner.
Maintains clear, concise and accurate documentation of all action taken on borrowers’ accounts, including calls received.
Researches, analyzes and reconciles loan balance discrepancies and disputes.
Maintains working knowledge of bankruptcy laws, privacy acts and federal regulations that govern the student loan program.
Maintains up to date knowledge of the differences between ED and ECMC policies and procedures concerning bankruptcy and student loan accounts.
Performs other duties and responsibilities as assigned.

Benefits

Medical, dental, and vision insurance plan options, with a generous employer subsidy.
Company paid life & disability insurance
Pre-tax flexible spending accounts
Robust wellness programs
Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential
Holiday time off
Paid time off accrual starting at 20 days/year
Commuter subsidy
Tuition reimbursement up to $10,500/year for approved programs
Student loan payment reimbursement up to $4,800/year