Operations Specialist, AI Solutions

Juniper Square•,

1d•$69,500 - $91,500•Hybrid

About The Position

Juniper Square is building a new operations team to support its growing suite of AI-powered products. As an Operations Specialist, you will play a central role in ensuring those products deliver accurate, high-quality outcomes for customers. This is a detail-intensive, process-driven role responsible for backfilling historical data and documents into platforms, and for processing and reviewing AI-assisted outputs across multiple product workflows. You will work within AI-powered workflows, applying careful review and sound judgment to ensure every output meets the quality bar customers depend on, as human oversight is a core part of how the products are designed to work. You will collaborate closely with customer-facing teams, supporting their work by executing operational tasks behind the customer relationship. As a foundational member of a newly established team, you will play a pivotal role in defining and optimizing the operational framework, evaluating current workflows, identifying inefficiencies, and designing scalable processes to support the continuous evolution of the AI-powered product suite.

Requirements

2-3 years of professional work experience in an operations, administrative, or data-focused role.
Strong communication skills, both written and verbal, with the ability to engage effectively with internal teams and external customers alike.
Exceptional attention to detail with the ability to sustain accuracy under volume and time pressure.
Sound judgment and the initiative to escalate issues appropriately rather than work around them.
Comfort working within AI-assisted workflows and ability to critically evaluate AI-generated content rather than accept it at face value.
Proficiency in standard business tools including Excel and general communication platforms; comfort with task management workflows.
Ability to work independently and manage your own workload with a high degree of ownership.
Bachelor’s degree or equivalent professional experience.

Nice To Haves

Experience in financial services or investment management is preferred.
Familiarity with institutional data and document workflows are helpful context for this work.

Responsibilities

Ingest and structure historical data and documents into Juniper Square platforms, ensuring information is accurately captured and properly organized for use within AI-assisted workflows.
Receive and process incoming work requests within defined SLAs, working within AI-powered workflows to move requests efficiently from intake to completion.
Review AI-generated outputs for accuracy, completeness, and alignment with source material, applying consistent judgment at every step before work is considered complete.
Follow established operating procedures with precision, and actively contribute to refining and improving them. As a member of a new team operating at the intersection of AI and operations, you will help build the playbook - identify gaps, proposing solutions, and piloting improvements that raise quality and efficiency across workflows.
Partner closely with customer-facing teams, maintaining clear communication and reliable turnaround accountability across multiple product workflows.
Serve as an operational point of contact for both internal stakeholders and external customers, representing Juniper Square with professionalism and clarity. Translate complex operational details into straightforward communication that builds confidence and trust across all audiences.