Operations Solutions Manager

PlayStation Global • San Mateo, CA

8d • $117,900 - $176,900 • Hybrid

About The Position

The Direct To Consumer department at Sony Interactive Entertainment (SIE) is seeking an Operations Solutions Manager to join their global team. This role is crucial for driving commercial growth through the digital at retail channel by designing and executing global tools, solutions, and processes. The manager will foster innovation, optimize operational processes, and build relationships across the business to solve for regional intricacies and achieve best-in-class operations. This position requires strong project management expertise, attention to detail, and the ability to communicate effectively with global stakeholders in a fast-paced commercial environment.

Requirements

• 5+ years in the digital industry within product, project management, business operations, sales operations, and/or commerce.
• Gaming industry experience a plus.
• Passionate - Creative and energetic team player who embraces change, can bring others on a journey and has a desire to not only continually improve themselves, but all processes around them. Willingly take ownership in the projects and programs responsible for, with a continuous goal of being the go-to expert point of contact to remove roadblocks and get questions answered.
• Commercial - Resourceful in finding solutions to business problems. Solid ability to execute on strategic vision with a keen sense to activate tactical initiatives, simultaneously. Innate ability to understand and articulate impact of operations to market performance. Aptitude to analyze business performance and recommended optimized sales operations processes.
• Data-centric and analytics driven with robust planning skills and commercially focused. Proven ability to interpret and analyze data with even stronger aptitude to articulate operational initiatives in lock step with longer term commercial strategy.
• Agile - Ability to thoughtfully develop recommendations to ever-changing market dynamics and conditions. Proven ability in applying various techniques to develop successful market strategies.
• Collaborative - Strong communication skills with a proactive attitude. Delivery focused. Forward thinking and proven experience in the ability to plan, collaborate, negotiate and come to an optimal business solution. Work across teams and get great results.
• Mindful - Experience in working as part of a team that crosses multiple countries and time zones. Flexibility and capacity to collaborate with global counterparts and global business operations.
• Experience working in global capacity.
• Highly proficient in global operations solutions and collaboration tools, Microsoft Office Suite, G Suite, Confluence, Slack, and Microsoft Teams.

Nice To Haves

• Gaming industry experience a plus.

Responsibilities

• Lead and contribute to the development of global solutions while maintaining regional solutions with a focus on enabling Store and Services sales through digital at retail channels; optimizing operations, new initiatives, servicing partners, and market and product expansion leveraging best-in-class product management practices.
• Own project roadmaps related to global business drivers and initiatives with acute ability to recommend prioritization based on long term strategies and immediate tactics. Strong capacity to leverage data, break down complex systems, dependencies, and impact to customer.
• Represent Digital Programs and collaborate closely with internal stakeholders and external partners on a 360-degree journey to successfully launch projects – articulate requirements, identify regional variances, recognize and act on dependencies, UAT, and post-mortem. Negotiate terms and SLAs based on operational impact and manage agreements as needed. Concisely communicate status to all stakeholders with required detail as appropriate.
• Contribute to global workshops and team summits to solve business problems and discuss opportunities. Actively contribute to the ideation of innovative features and initiatives related to digital at retail sales drivers and PlayStation’s competitive position within the marketplace. Orchestrate impact analysis and utilize data to recommend action plans from prioritization, development cycle and market execution - ensuring business requirements and operational optimization are equally supported. Conduct post-mortems as needed.
• Drive market and product expansion. Capacity to work with Product Management and Program Management, internal stakeholders, and external partners from requirements gathering to launch. Monitor development parallel to agreements to ensure market/product initiatives are delivered to specifications and on time.
• Manage group retrospective reviews of newly delivered projects against pre-agreed key performance indicators (KPIs), and communicating back to the wider Digital Programs team, business stakeholders, Product Management and engineering to ensure continuous improvement of product delivery and business operations.
• Be a key contributor and take ownership in Digital Programs initiatives upon assignment.
• Be ready to assemble data and present across the organization (stand-ups, financial, business operations etc.).

Benefits

• medical
• dental
• vision
• matching 401(k)
• paid time off
• wellness program
• employee discounts for Sony products
• bonus package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed