Operations Site Lead

Accenture Federal Services•Atlanta, GA

1d•$124,300 - $245,300•Onsite

About The Position

At Accenture Federal Services (AFS), we are dedicated to strengthening the US federal government and improving lives through technology and ingenuity. We are seeking an Operations Site Lead to manage all on-site activities and personnel at their assigned location. This role is the primary point of accountability for site operations, facilities coordination, and personnel administration, ensuring the site is staffed, secure, and operating smoothly. The Site Lead is the main contact for personnel matters from onboarding to roll-off, overseeing Supervisors and SME Supervisors to ensure effective shift operations and workstream execution. This position is distinct from shift-level roles, focusing on the overall site, its personnel lifecycle, facilities, access, and operational posture. The Site Lead reports to the Program Lead and serves as the escalation point for site-level issues.

Requirements

5 years experience owning site-level operations and personnel administration in a government/customer-facing environment.
Experience with personnel onboarding/off-boarding processes, including facility access and badging coordination.
Experience handling personnel issues and coordinating with HR/leadership on resolution.
Strong organizational skills to manage staffing, coverage, and compliance across a full site.
Must have an active TS/SCI clearance with Polygraph.
Must have a valid US Passport.

Nice To Haves

Prior experience as a site or facility lead on a similar cleared government program.
Familiarity with facility security/access control processes for cleared environments.
Experience directly managing or overseeing operational personnel.
Relevant certifications in security management, facility operations, or personnel administration.

Responsibilities

Serve as the single point of accountability for all on-site activities and personnel at the assigned site.
Own the personnel lifecycle for site staff: onboarding, in-processing, badging/access coordination, and roll-off/out-processing.
Assist incoming personnel with badge requests, facility access, and required site in-processing steps.
Serve as the primary point of contact for personnel issues arising at the site (conduct, attendance, conflicts) and coordinate resolution with leadership/HR as needed.
Support the Supervisor and SME Supervisor roles at the site, ensuring shift operations and workstream execution are running effectively.
Serve as the site-level escalation point for issues that exceed Supervisor or SME Supervisor authority.
Coordinate site facilities, physical security, and access management with relevant site/facility points of contact.
Maintain overall situational awareness of site staffing levels, coverage, and readiness; coordinate with Supervisors on coverage gaps.
Report site status, staffing, risks, and personnel matters to the Program Lead.
Coordinate with the customer site POCs on site-level administrative and operational matters.
Ensure site compliance with program, customer, and facility security requirements.
Maintain site documentation: rosters, access logs, onboarding/roll-off records, and site-specific procedures.