Operations Services Specialist - Chatsworth
About The Position
The Operations Services team is looking for an Operations Services Specialist to assist in the operation of the credit union branches, operations services, virtual services, and member service areas. This role requires the ability to provide feedback to management to assist with process improvements and efficiencies within the department. In addition, this Specialist must effectively estimate and manage time spent on a variety of tasks. Importantly, they will provide effective estimation and management of time spent on a variety of tasks. Requires communication with ease across all levels of management, peer teams and departments. Ensures and adheres to all Credit Union policies and procedures.
Requirements
- High school graduate or equivalent.
- One year minimum of similar experience.
- Solid math and bookkeeping abilities.
- Microsoft Office suite skills including Word and Excel.
- Solid communication and public relations skills.
Nice To Haves
- Two years of credit union experience preferred.
Responsibilities
- Processing requests from internal departments, (check copies, statement copies, account type changes, fee reversals, etc.).
- Reviewing Mobile/ATM deposits and necessary adjustments, including returns, holds, other adjustments and escalations to FIU department for further review.
- Completing daily remittance processing, manual posting (items unable to be processed through remittance due to missed information, research, or special instructions).
- Scanning and indexing all member documents as requested.
- Processing incoming mail requests (account closures, deposits, and loan payments).
- Processing loan payoffs and sending appropriate documents to lending department.
- Processing ACH originations requests.
- Assisting with account charge-offs, including handling incoming and outgoing calls, sending out notices, and providing recommendations.
- Processing levies, garnishments, and money judgments.
- Establishing and maintaining effective communication and coordination with Credit Union staff.
- Maintaining a high degree of integrity and respect for confidentiality and privacy of information.
Benefits
- Competitive pay
- Subsidized health care including medical, dental and vision
- FSA and HSA
- Company-Paid Life and A&D insurance
- Discounts on loans (must be a member)
- Paid Vacation, Holiday, and Sick time
- 401k Retirement Saving Plan with a 6% safe harbor employer match
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
