Operations Services Lead (Teller Supervisor)

First Citizens Bank•Prosperity, SC

3d•Onsite

About The Position

As an Operations Services Lead at First Citizens Bank, you will be responsible for supporting the branch sales or service manager in the operational management of the branch. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team. A successful candidate will demonstrate: Customer Service Skills: Demonstrates professionalism and empathy in customer interactions. Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team. Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships. Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks. Influence: Capable of building rapport with different personalities to drive positive results. Agility: Able to process information and move quickly through problem resolution. Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences. Management Skills: Capable of managing and developing members on a team to ensure operational soundness.

Requirements

Bachelor's Degree OR High School Diploma or GED/Equivalent and 2 years' experience in Financial services, customer service, bank operations, or branch operations management
Financial literacy
Knowledge of retail banking products and services
Operations management
Training Others
Branch Banking Operations
Communication (Written and Verbal)
Banking Regulations & Compliance
Customer service skills

Nice To Haves

Management or supervisory experience
Banking
Teller / teller management experience
Cash handling
In-person customer service

Responsibilities

Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
Initiate conversation to uncover sales or referral opportunities.
Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Complete required training by established deadlines.
Perform general office management duties as assigned to ensure operational efficiency.
Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function.
The results may include an accountability for individual contribution as well as team performance.