Operations Service Technician I

Lumos•United States of America (USA), Remote, SC

4d•Hybrid

About The Position

Lumos is looking for an Operations Service Technician I to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses. Technicians set up fiber facilities, including Multi-Ports, and remove company-owned ONTs as needed. You will handle provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more. Additionally, you’ll install cross-connects at cross-connect and LCC cabinets for fiber circuits. Working onsite with customers and in collaboration with our Service Operations Center (SOC), you’ll play a key role in ensuring seamless connectivity. This is a hybrid position, involving dispatches to customer sites in accordance with a daily schedule.

Requirements

0+ years of related experience.
High School Diploma or equivalent required.
Valid, fully unencumbered Driver’s License required.
Must reside within 30 minutes of the normal reporting location, including home-based work locations.
Experience interacting directly with customers to troubleshoot and resolve issues.
Experience using MS Office Suite.
Available for various schedules, including weekends, holidays, overtime, and on-call duties as needed.

Nice To Haves

Fiber or Telecom industry experience preferred.
Strong verbal and written communication skills.
Safe driving record.
Ability to understand and use technical documentation.
Detail-Oriented and Quality-Driven: Committed to accuracy and thoroughness, proactively seeks and applies feedback for continuous improvement, and consistently monitors work to uphold and enhance quality standards.

Responsibilities

Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
Perform data entry tasks on computers: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service.
Provisions & configures Wi-Fi: SSID settings, Guest Network Access & wireless firewall options.
Troubleshoots and resolves wireless connectivity issues.
Installs and troubleshoots customer on-premise equipment (e.g., residential gateways, routers, switches, security systems, and station wiring).
Installs and troubleshoot circuits (e.g., Voice, Broadband).
Performs other duties as assigned, including departmental & cross-functional projects.

Benefits

Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life’s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.