Operations Service Manager - Pest Control

Orkin Pest Control•Casper, WY

8d•Hybrid

About The Position

Do you have a business or pest control background and an interest in business growth and development? Are you interested in working for a fast growing, locally owned and operated company? Do you want to work for a company that is an industry leader? If you are interested in being part of a growing professional team, this Operations Service Manager position is the foundation to your successful business career. This role is with Orkin Pest Control/Sawyer, Inc. in Casper, Wyoming.

Requirements

Minimum Bachelors Degree in Business or related field and/or 5 years pest control advanced field experience required
Minimum of 5-years customer service experience required
Minimum of 3-years team supervision and leadership experience required
Required to live in Casper/surrounding area (no more than 10 miles outside city limits)
Non-Exclusive territory covers state of Wyoming. Must be willing to travel
Required to spend 60% of time with service specialists in the field
Advanced computer use and technology capabilities is required
Advanced skill set in Microsoft Excel, PowerPoint, and Word is required
High degree of professionalism with exceptional follow-up and organizational skills
Flexibility in a multi-managed working environment
Ambitious, results-driven, and not afraid of healthy competition
Resourceful and able to learn new products, services, and processes quickly
Strong facilitation and team skills
Ability to write clear, concise communications: excellent grammar, spelling, and editing skills
Safely use a ladder
Lift and carry up to 50 pounds
Safely access crawl spaces, attics, rooftops, etc.
Ability to work in all types of weather and temperature conditions
Obtain and maintain required state licensing
Qualified candidates must pass a background check and drug screening

Responsibilities

Uphold our brand standards and service-oriented culture
Deliver first class customer service while interacting with various clients, vendors, and co-workers
Ensure that company policies and procedures are followed
Recruit high quality talent for the service team and assist manager with screening & interviewing candidates
Initial and ongoing training for service specialists. Ensure required licenses, certifications, and/or registrations are obtained and maintained
Monitor service quality and accuracy through site inspections, service paperwork and reports, and direct communication with clients and service specialists
Observe specialists in the field; provide recognition and constructive feedback. Conduct regular coaching and performance reviews.
Monitor vehicle operation and maintenance. Address variances from company requirements.
Manage inventory of products, materials, and equipment. Allocate to service team per service requirements and maintain proper documentation
Support the efforts of sales representatives; Encourage service specialists to upsell clients and generate leads for the sales team
Monitor service routes and schedules, regularly review service paperwork and reports, and take action as necessary to ensure work is complete, accurate, and on time.
Lead and implement approved projects and ensure timely completion
Manage and oversee branch operations
Ensure both growth and profit objectives established for the branch
Ongoing participation in Manager & Employee Development Programs