Operations & Service Delivery Expert

ESRhealthcare and EXEC STAFF RECRUITERS • Nyc, NY

1d • Remote

About The Position

This role involves receiving images of business slides focused on operations and service delivery topics such as process improvement, logistics reviews, service-level reviews, and capacity planning. The expert will rebuild each slide in Microsoft PowerPoint, ensuring accuracy and clarity while honoring industry terminology and definitions. The role also includes transforming presentations by improving data visualization, message hierarchy, and overall narrative flow using best practices in visual storytelling. A key responsibility is to document changes made to each slide, including both improvements and preservation of existing elements, with a written rationale for each choice. Clear written logs explaining enhancements and deliberate rejections, emphasizing the importance of defending sound existing choices, are required. The expert will also edit content for precision, factual accuracy, and effective communication to executive and client-facing audiences. This is a project-based role with flexible, project-based deliverables, expecting an assignment duration of 1–2 hours per slide; volume may vary based on project needs.

Requirements

• Demonstrated ability to design and enhance executive-level presentations in Microsoft PowerPoint for senior or client audiences.
• Skilled in data visualization, content editing, and visual storytelling relevant to operational subject matter.
• Strong written communication skills with the ability to explain and justify design, content, and analytical decisions.
• Attention to detail, critical thinking, and a commitment to factual accuracy and domain integrity.
• Familiarity with concepts such as message hierarchy, evidence-supported slide titles, and choosing the right exhibit for the message.

Nice To Haves

• 3+ years of experience in operations, supply chain, service delivery, or process improvement in industry or consultancy environments.
• Experience in AI model training, evaluation, or rubric development is a plus, but not required.

Responsibilities

• Receive images of business slides focused on operations and service delivery topics.
• Rebuild each slide in Microsoft PowerPoint, ensuring accuracy and clarity while honoring industry terminology and definitions.
• Improve data visualization, message hierarchy, and overall narrative flow using best practices in visual storytelling.
• Document changes made to each slide, including both improvements and preservation of existing elements, with a written rationale for each choice.
• Provide clear written logs explaining enhancements and deliberate rejections, emphasizing the importance of defending sound existing choices.
• Edit content for precision, factual accuracy, and effective communication to executive and client-facing audiences.
• Contribute flexible, project-based deliverables.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed