Operations Senior Analyst - Express Scripts - Remote
About The Position
The Operations Senior Analyst supports key operational initiatives by executing delegated responsibilities within the Operations Management function. This role focuses on improving operational efficiency, supporting program and project implementation, and contributing to departmental goals and planning efforts. The ideal candidate will identify opportunities to streamline processes across departments, support business operations through reporting and data analysis, and ensure operational workflows are executed effectively. This position requires strong analytical skills, attention to detail, and the ability to work independently in a fast-paced environment while collaborating with cross-functional partners.
Requirements
- High school diploma or GED required.
- 1+ years of relevant experience; direct Pharmacy Benefit Management (PBM) experience strongly preferred.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to work effectively in a fast-paced, production-driven environment.
- Ability to manage multiple priorities and meet deadlines.
- Willingness to work a flexible schedule based on business needs.
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Nice To Haves
- Bachelor's degree preferred.
- Experience working with healthcare, pharmacy, claims, or operational processes.
- Experience collaborating with cross-functional business partners.
Responsibilities
- Support operational programs and projects, ensuring deliverables are completed accurately and on time.
- Identify and recommend opportunities to improve and streamline operational processes and procedures across departments.
- Contribute to department planning efforts and operational initiatives.
- Assist with business processing activities, service-level monitoring, and reporting.
- Prepare and review operational documents, reports, and key business records.
- Gather, analyze, and distribute operational reporting to internal and external stakeholders as needed.
- Perform pricing configuration activities and support related operational processes.
- Partner with cross-functional teams to support business objectives and operational initiatives.
- Analyze and validate data to ensure claims are adjudicating accurately and in accordance with established requirements.
- Monitor production performance and ensure operational targets and service levels are achieved.
- Maintain effective processing controls to support operational accuracy and compliance.
- Anticipate business needs and proactively address potential issues.
- Resolve non-routine issues and escalations, providing guidance and support to less experienced team members.
- Complete day-to-day operational responsibilities independently while leveraging available resources and expertise when needed.
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
