Operations Section Lead

The Columbus Zoological Park Association•Powell, OH

About The Position

The Operations Section Lead supports recruiting, hiring, onboarding, and administrative activities that help ensure departments are staffed to deliver exceptional guest experiences. The role connects with candidates throughout the hiring process, assists new employees as they begin work, and provides daily support to the Operations Coordinator and Operations leadership team. It also supports guest service, positive team culture, operational excellence, and cross-department collaboration.

Requirements

Proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and SharePoint.
Ability to learn and effectively use recruiting, onboarding, scheduling, and recordkeeping systems.
Strong computer skills and ability to maintain accurate electronic records and documentation.
Ability to handle confidential employee information with professionalism and discretion.
Strong verbal and written communication skills.
Ability to interact professionally and effectively with applicants, employees, supervisors, and leadership.
Ability to provide information, respond to questions, and deliver clear and timely follow-up.
Commitment to customer service and building positive working relationships.
Strong organizational skills and a high level of accuracy and attention to detail.
Ability to manage multiple tasks, deadlines, and competing priorities in a fast-paced environment.
Effective time management and follow-through on assignments and projects.
Ability to maintain accurate records, files, and documentation.
Ability to adjust to changing priorities and business needs.
Strong problem-solving skills and ability to work independently with minimal supervision.
Willingness to cross-train and support operational needs as required.
Ability to collaborate effectively with employees and leaders across multiple departments.
Flexibility, initiative, and commitment to supporting team success.

Responsibilities

Assist with seasonal recruitment efforts, staffing initiatives, and candidate outreach.
Monitor applications and communicate with candidates throughout the hiring process.
Participate in interviews, hiring events, job fairs, and other recruitment activities.
Help attract and retain qualified team members in support of department staffing goals.
Coordinate new-hire onboarding, including required documentation, training registration, and scheduling.
Partner with Human Resources and Payroll to facilitate a smooth onboarding experience.
Support employees through onboarding and answer questions about procedures and expectations.
Maintain accurate employee records, hiring documentation, and departmental files.
Prepare reports, correspondence, schedules, and other administrative materials as needed.
Provide daily support to the Operations Coordinator and Operations leadership team.
Maintain proficiency in Microsoft Office applications and other department systems.
Cross-train and serve as a backup for the Base Operations position when needed.
Build positive working relationships with employees, leaders, and cross-functional departments.
Deliver exceptional guest service and demonstrate professionalism, effective communication, and teamwork.
Follow policies, procedures, and safety standards while contributing to a positive work environment.
Support operational excellence through adaptability, problem-solving, and willingness to assist where needed.