Operations Scheduler – SITECH Northeast
About The Position
SITECH Northeast, a sister company of Milton CAT, is seeking a highly organized and customer-focused Operations Scheduler to join our growing team. This role is critical to ensure the smooth coordination of service calls and installations across our territory, which includes ME, NH, VT, RI, MA, and Upstate NY. This position plays a key role in optimizing technician utilization, minimizing service delays, and enhancing customer satisfaction. If you're detail-oriented, thrive in a fast-paced environment, and enjoy balancing logistics with customer service, we want to hear from you. This position is based on-site at our Londonderry, NH location.
Requirements
- High school diploma or (GED) equivalent, with college or trade school preferred.
- Proficient in the use of a computer and related software (Word, Excel, etc.).
- Strong written and verbal communication skills.
- Strong problem-solving skills and be detailed oriented with a high level of accuracy.
- Basic math skills.
- Ability to perform duties with a sense of urgency, exceeding customer expectations.
- Ability to work with minimal supervision.
- Excellent organizational skills.
- Must be able to work in a dynamic, fast-paced service environment.
Responsibilities
- Manage the schedule board and assign technicians to service calls and installations.
- Balance labor across service and installation work based on territory needs.
- Monitor and resolve scheduling conflicts to maintain short lead times.
- Serve as the primary contact for technicians regarding scheduling and timing during working hours.
- Ensure all service calls and schedulable installations are booked promptly while coordinating scheduling expectations with customers and internal stakeholders.
- Communicate with customers to gather required scheduling information, make timely scheduling attempts, and keep work moving forward even when all details are not yet available.
- Maintain established response and scheduling timelines to ensure service requests and installations are addressed promptly.
- Handle the majority of customer and internal calls related to scheduling.
- Process credit card payments when applicable.
- Provide cross-coverage for Process Coordinator role during vacations or peak workload periods.
Benefits
- Paid Time Off + 8 company-paid holidays
- Medical, Dental, and Vision insurance options for employee and family
- Disability & Life Insurance packages
- Competitive Retirement Plan
- Tuition Reimbursement – available to FT employees with 1+ year of service
- Additional supplemental offerings and discount programs
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
