Operations RMA Engineer II

Ericsson•Boise, ID

5d•Onsite

About The Position

As an Operations RMA Engineer II based in Nampa, ID, you will be a key member of the Operations team, responsible for advanced testing, verification, and refurbishment of customer-returned (RMA) units — delivering high-quality results in a timely manner. This full-time role also supports the Quality, Support, and R&D teams with troubleshooting and root cause analysis, and operates within an Americas scope.

Requirements

BA/BS or equivalent experience in Network Administration, Network Engineering, IT Management, Systems Administration, or Electrical Engineering
Solid understanding of wireless technology concepts including routers, switches, and modems
Familiarity with core networking concepts: LAN/WAN, VLAN, DHCP/DNS, and VPN
Proficiency with command-line troubleshooting tools (ping, ipconfig/ifconfig, traceroute), SSH/Telnet, and device log analysis
Ability to communicate defect and root cause findings clearly to engineering and technical support teams
Proficiency reading electrical schematics and using electronics test equipment
Experience with board-level debugging, basic electrical concepts, SMT/through-hole assembly, and soldering/rework

Nice To Haves

Networking certifications
Lean process improvement experience
Python/REST API/JSON knowledge
Familiarity with cellular networking and cloud device management

Responsibilities

Evaluate, troubleshoot, and test customer-returned products down to board-level analysis
Repair and refurbish products to production-level quality standards
Document and communicate hardware quality issues to customers and suppliers
Collaborate with Quality and Engineering to optimize production and RMA test processes
Identify recurring issues and share knowledge across teams to support defect prevention
Conduct and document failure analysis on router and modem devices
Maintain RMA metrics and acceptable inventory levels
Contribute to process documentation and continuous improvement of the RMA department
Support other departments within Operations as needed

Benefits

Subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.
Subsidized HMO option through Kaiser for California employees.
Subsidized dental and vision coverage.
401(k) plan with a 4% company match and immediate vesting.
Company-paid employee basic life and AD&D insurance.
Company-paid disability benefits.
A minimum of 15 days of accrued vacation.
Up to 3 personal days per year.
11 annual holidays.
8 hours of volunteer time.
80 hours of sick time annually.
Up to 16 weeks of paid maternity leave.
6 weeks of parental or adoption leave at 100% of pay.
Comprehensive Employee Assistance Program.
Mobile therapy.
Volunteer paid time off.