Operations Review Specialist - 60056210 1

State of Florida • Tallahassee, FL

1d • Onsite

About The Position

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery. Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants. OPBI is also responsible for quality assurance and quality control of the administration of the ESS benefit programs. This position supports the Electronic Benefits Transfer (EBT) Program Office by performing daily operational tasks. The incumbent participates in the design, development, testing, implementation, and ongoing operations of the EBT/EFT system, including pilots and expansions. Responsibilities may also include assisting with public awareness efforts related to EBT/EFT initiatives.

Requirements

• Must be a current Department of Children and Families employee with 2 years (24 months) of eligibility experience OR must have been employed with Department of Children and Families within the last five (5) years.
• Must have a minimum of 4 years (48 months) of Advanced Microsoft Excel experience including pivot tables, data reporting and analytics.
• Must live in or around Tallahassee, FL OR have a willingness to move to or around Tallahassee, FL
• Knowledge of Economic Self Sufficiency programs.
• Knowledge of Electronic Benefits Delivery Payment systems.
• Ability to collect, analyze, and evaluate data to solve problems, develop alternatives, and improve management and operations practices.
• Ability to organize complex data into logical formats for reports and other written materials.
• Strong verbal and written communication skills.
• Ability to establish and maintain effective working relationships with diverse stakeholders.
• Ability to independently plan, organize, and complete assignments with minimal supervision.
• Ability to interpret and apply rules, regulations, policies, and procedures.
• Ability to develop policies and procedures.
• Ability to conduct fact-finding research.
• Strong problem-solving skills.

Nice To Haves

• Two (2) or more years of experience in investigations, accounting, or eligibility determination of government benefits
• Two years or more of customer service, investigating, accounting, processing insurance policies or determining eligibility.
• Associate’s degree, or higher from an accredited college or university, OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Have a minimum of 2 years (24 months) of experience in SNAP.
• Have a minimum of 2 years (24 months) of documented experience with WebAdmin (ebtEDGE).
• Have a minimum of 2 years (24 months) of documented experience with the FLORIDA system.
• Bilingualism, with a preference of Spanish

Responsibilities

• Serve as the primary for daily end-to-end reconciliation of all funds, ensuring compliance with federal regulations and accounting practices.
• Monitor EBT/EFT reports for suspicious activity.
• Monitor EBT/EFT services contract performance indicators.
• Provide leadership and coordination for statewide staff with EBT/EFT responsibilities.
• Coordinate activities related to system design, development, testing, implementation, and ongoing operations.
• Oversee policy analysis and evaluation to ensure compliance with federal regulations and Florida Statutes.
• Act as liaison to federal oversight agencies.
• Coordinate EBT disaster services.

Benefits

• The selected candidate will be required to work at the Tallahassee HQ office location (2415 N Monroe St, Ste 400. Tallahassee, FL 32303).
• This is classified as a Career Service position, working full-time, 40 hours per week.
• Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.
• The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, will be required on short notice to perform duties and travel in support of disaster relief.
• During such events, incumbent may be required to work more than 8 hours per day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree