OPERATIONS REVIEW SPECIALIST - 73005007

State of Florida•Tallahassee, FL

6d•$47,668 - $65,859•Onsite

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. This position performs as a business analyst in ESSP Customer Relations Management and is an excellent fit for self-motivated critical thinkers. If you enjoy working on teams with computer systems and problem solving, this may be the position for you.

Requirements

Two years of experience in business analyst duties such as conducting meetings for information gathering, documenting business rules, business process flows, or computer system flows.
Two years of experience collecting and analyzing data to solve problems relating to the improvement of operational and management practices.
Two years of experience communicating through a variety of methods (report writing and presentations) to a diverse audience.

Nice To Haves

Two years of Child Support Operational Experience.
One year of experience preparing reports or option papers or presentations.
One year of software testing experience, experience working with Systems, Applications and Products (SAP) ERP Central Component (ECC), or S4 Finance, or Customer Relationship Management (CRM), or S4 Service Management, or Business Warehouse.
Experience working with Florida Department of Revenue Child Support CAMS Administrative Process or Genetic Testing Process.

Responsibilities

Coordinating with business processes, technical team members, contract team members and outside agencies
Analyzing existing and new business requirements to determine gaps and provide solutions.
Developing system software testing strategies, scenarios, scripts, and results matrices.
Performing problem/defect analysis and testing of system functionality.
Preparing reports, presentations, issues, and options papers and gathering supporting documentation.