Operations Readiness Lead

IGT, a Nevada Corporation • Spring Valley, NV

2d • Hybrid

About The Position

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Requirements

• Bachelor’s degree in business, operations, engineering, or a related field, or equivalent experience.
• 5+ years in operations, program/project coordination, technical operations, or field services, ideally in gaming, hardware, or regulated industries.
• Experience coordinating cross-functional programs where influence, not direct authority, drives outcomes.
• Working knowledge of hardware lifecycle concepts, including configurations, firmware, spare parts, ECOs, and deployment readiness.
• Strong written and verbal communication skills, including executive-level status reporting.
• Proficiency with reporting and collaboration tools, including dashboards, ticketing or issue tracking, and Microsoft 365.
• Ability to travel as needed to support market launches and readiness reviews.

Nice To Haves

• Experience in gaming, lottery, or another regulated environment with certification and regulatory approval processes.
• Background in problem management, incident or escalation governance, or ITIL-aligned practices.
• Experience building KPI dashboards and operational cadences from the ground up.
• Bilingual English/French for Moncton-based candidates.
• PMP, ITIL, Lean, or Six Sigma certification.

Responsibilities

• Coordinate market-specific hardware launch-readiness activities across North American jurisdictions.
• Support configuration alignment, approvals, certifications, firmware coordination, and deployment readiness.
• Manage readiness gaps across cabinets, peripherals, spare parts, lifecycle changes, and customer notifications.
• Partner with Product, Manufacturing, Quality, and Field Services to support successful market deployment.
• Coordinate priority hardware, platform, game, manufacturing, and cross-functional issues through defined owners and escalation paths.
• Maintain action plans, ownership, risks, dependencies, escalation paths, and closure criteria.
• Facilitate issue-review cadence and escalation governance across cross-functional teams.
• Ensure timely communication and alignment between technical teams and market stakeholders.
• Maintain a cross-market issue and hardware-readiness backlog.
• Publish KPI dashboards covering issue aging, launch readiness, risk exposure, and resolution progress.
• Support operational reviews and executive status reporting.
• Drive continuous improvement of issue management, escalation, and readiness processes.
• Build market knowledge across global distributed gaming jurisdictions.
• Support market launches, readiness reviews, and customer-facing activities as needed.
• Partner with Operations Market Managers and progressively assume delegated responsibilities.
• Document processes and operational knowledge to strengthen continuity and succession planning.

Benefits

• 401(k) savings plan with company contributions
• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• tuition reimbursement
• other wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level