Operations Project Consultant – Global Payments Operations

Bank of America•Charlotte, NC

10d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team. Responsibilities : The GPO project consultant Operations CAR owner will collaborate with QA, Developers, PMs, Lines of Business partners and other related teams to manage the operational readiness of the overall project across all impacted applications. Candidate will conduct workgroup meetings with all the impacted resources to ensure that Global Payment Operations execution goals are met. Test execution will include GPO applications. Candidate is responsible for collaborating across the Operations COE and change teams. Candidate will be held accountable to make sure that assigned COE is ready to support the process post code release. The candidate will be responsible to provide standard reporting to the leadership team. You will join a close-knit and industrious team of professionals in our GPO organization where you will be responsible for: Directing the work efforts of resources that may be functionally aligned as part of the project Establishing clearly defined responsibilities and accountabilities for each change activity Ensuring all applicable change requirements are satisfied Communicate effectively within the team and escalate as necessary Reporting on status, defects and test execution status to Senior Leaders Prioritizing issues and concerns for quick resolution by tech teams Supporting triages to resolve any blocking defects

Requirements

Minimum of 5 years of experience with projects, production support activities and/or payment operations
Cross functional with strong business analysis, problem solving, quality management and organization skills
Skilled in translating business requirements into testing requirements
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Excellent written and verbal communication skills
Willing to learn and adapt to change
Working knowledge of Windows and Microsoft Office
Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
Ability to understand the bigger picture (risks, dependencies)
Strong knowledge of tools (Jira, ALM, qTest, Excel, PowerPoint, etc)

Nice To Haves

Working knowledge of SWIFT, ISO 20022 formats, low-value and high-value clearings such as Target 2, Fed Wire, CHIPS, USACH, BACS etc. (preferably in-depth knowledge of implementing Platform that process these types of payments)
Experience of the Agile software delivery methodology
Experience with large scale projects test management
Executive reporting and presentation skills

Responsibilities

Directing the work efforts of resources that may be functionally aligned as part of the project
Establishing clearly defined responsibilities and accountabilities for each change activity
Ensuring all applicable change requirements are satisfied
Communicate effectively within the team and escalate as necessary
Reporting on status, defects and test execution status to Senior Leaders
Prioritizing issues and concerns for quick resolution by tech teams
Supporting triages to resolve any blocking defects

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