Operations Continuous Improvement - Operations Program Specialist - Member Servicing Comms

Golden 1 Talent Acquisition Team•Sacramento, CA

9d•$77,500 - $78,000•Hybrid

About The Position

The Operations Program Specialist - Member Servicing Comms manages member statement and correspondence programs, including vendor relationships for digital and print delivery. The role drafts and edits operational member communications, supports communications inventory management, coordinates formal review workflows, and performs quality assurance and validation of servicing documents. It also maintains related procedures and documentation, manages multiple projects, partners with internal departments and vendors, and identifies opportunities for process improvement. Pre- and end-of-month statement validation may occasionally require evening, weekend, or holiday work. Golden 1 Credit Union is a member-owned, not-for-profit cooperative focused on empowering members and supporting communities. The position is part of Operations Continuous Improvement and reports to the Manager - Statements Letters and Notices. A bachelor's degree in a related field is required, though additional relevant work experience may be considered in lieu of a four-year degree. Three or more years of experience focused on print and digital vendor management, operational communications, or related areas is preferred.

Requirements

Bachelor’s degree in a related field required; additional relevant work experience may be considered in lieu of a four-year degree.
Three or more years of experience focused on print and digital vendor management, operational communications, or related areas preferred.
Exceptional writing skills, attention to detail, and operational expertise.
Ability to manage complex correspondence programs and collaborate across departments.
Ability to manage multiple projects, timelines, milestones, and stakeholder communications.

Nice To Haves

Three or more years of experience focused on print and digital vendor management, operational communications, or related areas.

Responsibilities

Manage vendor relationships for statement and letter distribution, including digital and print delivery, and independently troubleshoot and resolve vendor-related printing or delivery issues.
Draft and edit operational member correspondence to ensure clarity, consistency, and alignment with brand, regulatory, and compliance standards.
Support business partners in maintaining the service communications inventory, including updates, tracking, and documentation.
Facilitate formal review workflows for communications and service documents with business owners, Compliance, Legal, and other stakeholders, meeting SLA timelines.
Conduct quality assurance and validation of member statements, letters, and other servicing documents.
Coordinate with vendors for printing, mailing, and fulfillment of member communications.
Participate in pre- and end-of-month statement validation processes.
Maintain documentation and procedures related to communications inventory, statement validation, and vendor management.
Manage multiple projects, including timelines, milestones, and stakeholder communications.
Build and maintain relationships with internal departments to support effective communication and delivery.
Identify and recommend process improvements through committees, collaboration with business owners and project teams, and proactive discovery.
Perform other duties as assigned.