Operations Program Manager

Handshake•San Francisco, CA

10d•$112,000 - $140,000•Remote

About The Position

The Operations Program Manager, Central Operations is an individual contributor role driving the execution of high-impact operational programs across Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, and Pay. This is a hands-on role focused on designing, improving, and scaling operational processes through strong program management, data fluency, and structured execution. You'll partner closely with Legal, Finance, Product, Engineering, Analytics, and Delivery to translate operational needs into clear requirements, execution plans, and measurable outcomes — bringing structure to ambiguity so programs run smoothly end-to-end.

Requirements

2+ years of experience in operations, technical program management, or a similar individual-contributor role supporting cross-functional initiatives
Strong analytical skills, with the ability to use data to inform decisions
Strong SQL and data analysis skills, with the ability to independently pull, analyze, and investigate operational data to surface actionable insights
Proven ability to manage multiple cross-functional programs or workstreams simultaneously, with strong organizational skills and attention to detail
Comfort operating in ambiguous environments — including working "in the weeds" of operational workflows — and translating messy real-world processes into structured, clear plans

Nice To Haves

Experience in one of Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, or Pay
Strong problem-solving skills, with a structured approach to complex challenges
Strong written and verbal communication skills, particularly in documenting requirements and communicating status, risks, and tradeoffs
Experience operating in fast-paced, metrics-driven environments, with a bias toward execution and continuous improvement

Responsibilities

Own and execute operational programs end-to-end across Central Operations functions
Translate operational needs into clear requirements, execution plans, and measurable outcomes for cross-functional partners
Analyze performance data to identify trends, gaps, and opportunities for improvement
Build and optimize processes to improve efficiency, quality, and scalability
Partner cross-functionally to launch and iterate on operational initiatives
Track and report on key metrics, ensuring programs meet performance targets
Drive continuous improvement through structured problem-solving and experimentation