Operations Program Manager-Town Clock Center

Northeast Iowa Community College•Dubuque, IA

30d•Onsite

About The Position

The Town Clock Center is seeking an Operations Program Manager to support Certified Nurses Aide, Allied, and other Continuing Education programming. This role involves coordinating logistics, assisting with marketing and sales, developing communication tools, managing class materials, and providing general operational support to the Business and Community Solutions team. The position requires strong organizational and interpersonal skills, proficiency in Microsoft Office, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

Three years of coordination and/or education experience required.
Proficient in Microsoft Word, Excel and Power Point.
Comfortable with electronic communication.
Excellent organization, detail, and customer service skills are essential.
Must possess the ability and willingness to work cooperatively with other internal and external partners to create a positive, successful programming district wide.
Must possess valid driver’s license.

Nice To Haves

Bachelor’s degree preferred.
Health related work experience preferred.
Knowledge of and experience working with computers preferred.

Responsibilities

Work with program developers to operationalize and define logistics of programming for Certified Nurses Aide, Allied and other Continuing Education programming.
Coordinate all logistics for defined Open Enrollment programs including classroom set up, room assignments, catering, technology support, and training supply orders.
Assist program developers with marketing and inside sales to fill class seats and boost enrollments.
Develop organizational communication tools to communicate with presenters and participants before and after programming.
Secure room arrangements and data enter class information into Lumens Software.
Work with operations coordinator to facilitate room set up and ordering food for classes as needed.
Develop class packet which includes, roster, evaluations, syllabi, instructor binders and student materials for programs.
Assist with the development of instructor and student materials.
Meet and greet customers and presenters the day of the class as needed.
Complete class wrap up that includes instructor pay processing, class evaluation summaries, updating program developers of expenses, submission of grades, etc.
Provide general operational support to the Town Clock Center Business and Community Solutions team.
Participate in college committees, BCS divisional meetings, and other college volunteer activities.
Inventory control and ordering program supplies and textbooks.
Participate in weekly and monthly planning meetings with staff to discuss relevant logistical matters.
Attend Division meetings and strategic planning events.