Operations Professional - Nashville

Tiffany & Co.•Nashville, TN

1d•Onsite

About The Position

Tiffany & Co. is a renowned luxury brand with a rich heritage of exquisite designs and romantic ideals. For 175 years, Tiffany has created a legacy of excellence, and its employees are passionate, kind, and professionally committed. The company strives to create an organization that recognizes and rewards excellence, aligning with its commitment to exquisite craftsmanship, timeless design, and corporate sustainability. The Operations Professional is central to the back-of-house operations in a Tiffany store, contributing to store sales and profitability through strong communication and problem-solving skills. This role involves exceptional client service, order fulfillment, inventory management, and ensuring merchandise delivery with the "Tiffany Touch."

Requirements

Strong Analytical skills
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends and holidays.
Organized and detail oriented
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college/university degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsibilities

Deepen client relationships to drive loyalty and spend, supporting the store in achieving sales goals.
Capture client data during interactions to cultivate new and existing clients.
Handle internal and external phone and email correspondence effectively.
Partner with Sales Professionals and management to optimize sales opportunities.
Elevate the in-store client experience by consistently delivering memorable moments.
Act as a Tiffany brand ambassador, providing the "Tiffany Touch" during client interactions.
Execute best practices by optimizing hospitality and store amenities to create unique experiences.
Take action on client experience performance and feedback.
Utilize deep knowledge of product, service, and care instructions to maximize client satisfaction.
Provide exceptional operational support to drive sales and service.
Execute daily tasks such as order fulfillment, shipping, receiving, replenishment, cleaning jewelry, transferring merchandise, and taking in jewelry for repairs.
Monitor and reconcile merchandise inventory, assessing accuracy and reporting discrepancies.
Partner and communicate effectively with Sales Professionals, management, and clients to respond to requests for product and service information, repairs, shipping, and inventory.
Support company operations efficiency objectives by maximizing productivity and providing feedback on process changes.