Operations Professional

Arrow Bank NA • Glens Falls, NY

2d • Onsite

About The Position

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Deposit Services team as: Operations Professional. This opportunity may be perfect for you if you have experience in: Banking rules and regulations pertaining to deposits and loans, detail oriented and excellent at analyzing and solving problems, and working collaboratively with deposit and loan operations to provide support. Responsible for assisting management team with coordinating operations projects including testing, implementation, implementation strategies, documentation, reporting, training, and procedures to meet goals and objectives. This position is in-office and works out of our headquarters in Glens Falls, New York.

Requirements

• Bachelors degree or equivalent experience required
• 4 years of experience in banking preferred
• Proficient in Microsoft office suite: Word, Excel, Outlook and PowerPoint
• Solid knowledge of financial products and services
• Skilled in identifying, analyzing and providing resolutions to problems
• Strong organizational skills and attention to detail; ability to effectively complete projects, manage workflows, and handle multiple priorities while maintaining a strict adherence to deadlines
• Ability to work independently and as a collaborative member of a team
• Strong communication skills, both written and verbal; comfortable communicating with customers, co-workers, vendors and management

Responsibilities

• Build, maintain and manage workflows.
• Assist with utilization, implementation and maintenance of robotic process automation (RPA) solutions.
• Assist management with projects, processes, audits and internal controls.
• Provide training and create procedures for internal user departments on new products and services.
• Provide consistent, outstanding customer service anticipating and reacting to internal /external customers needs.
• Assist with supporting applications within operations and coverage on the day to day operations as needed; work with vendors, troubleshooting and ticket resolutions.
• Research, prepare and create management reports.
• Formulate and implement strategies and processes to increase efficiencies throughout operations.
• Coordinate data for current and future projects.
• Stay up to date on applicable laws/regulations; ensure compliance with laws/regulations as well a company policies and procedures.

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level