Operations Professional-Short Hills

Tiffany & Co.•Short Hills, NJ

3d•Onsite

About The Position

Tiffany & Co. is a symbol of excellence, known for its legacy of exquisite designs and romantic ideals. For 175 years, Tiffany has built a foundation of celebrated artists, historic milestones, and magnificent jewelry. Tiffany employees are passionate, kind, and professionally committed, holding themselves and their co-workers to high standards. The company fosters continuous education about new merchandise, cultures, and the evolving luxury market, creating a unique workplace driven by respect and love for the brand. Tiffany & Co. is committed to recognizing and rewarding excellence in service, aligning with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

Requirements

Strong Analytical skills
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends and holidays.
Organized and detail oriented
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college/university degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsibilities

Deepen client relationships to drive lifetime loyalty and spend.
Support store sales and profitability by executing operations functions.
Capture client data during interactions to cultivate new and existing clients.
Handle internal and external phone and e-mail correspondence.
Partner with Sales Professionals and management to optimize sales opportunities.
Elevate the in-store client experience by consistently delivering memorable moments.
Act as a Tiffany brand ambassador, providing the Tiffany Touch during client interactions.
Execute best practices by optimizing hospitality and store amenities.
Utilize deep knowledge of product, service, and care instructions to maximize client satisfaction.
Provide exceptional operational support to drive sales and service.
Execute daily tasks such as order fulfillment, shipping, receiving, and replenishment.
Clean jewelry, transfer merchandise, and accept jewelry repairs.
Monitor and reconcile merchandise inventory, assessing accuracy and reporting discrepancies.
Communicate and partner effectively with Sales Professionals, management, and clients to respond to requests for product and service information, service, repairs, shipping, and inventory.
Support company operations efficiency objectives by maximizing productivity and providing feedback on process changes.