Operations Professional - Century City

Tiffany & Co.•Los Angeles, CA

1d•$23 - $30•Onsite

About The Position

The Operations Professional is a key contributor of the back of house operations. The Operations Professional has strong communication and problem-solving skills and works effectively with client advisors, management, corporate partners, and clients to drive store sales and profitability. This role serves as a foundation for growth within the Operations function.

Requirements

2 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
Strong analytical skills.
Proficient in Microsoft applications.
Must be available to work flexible hours, including evenings, weekends, holidays, overtime, and overnight shifts as needed.
Ability to connect with Tiffany clients
Organized and detail oriented
Flexibility to perform other duties as assigned to support business needs.
Must have authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college/university degree

Responsibilities

Provide outstanding client service, order fulfillment and inventory management
Ensure merchandise is delivered all with the Tiffany Touch.
Be an excellent communicator and brand ambassador.
Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do.
Complete daily tasks with minimal supervision, such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following appropriate company operational policies and procedures.
Assist with reconciling merchandise inventory, using reports and systems to support inventory accuracy, and reporting any discrepancies to management or corporate partners
Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests in a timely manner.
Elevate in store experience consistently delivering memorable moments.
Demonstrate passion as a Tiffany brand ambassador by providing Tiffany Touch during every client interaction.
Demonstrate Client Experience Behaviors identified within the NPS program.
Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.
Support Company operations objectives by ensuring all activities improve efficiency and provide feedback on process changes through appropriate channels.
Challenge the standards to seek continuous improvement.
Support the relationship with our clients to drive lifetime dedication and spend.
Partner with team members to carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual commercial targets.
Collect data during client interactions to support the cultivation of new and existing clients.
Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to support with generating sales opportunities.