Operations Production Planner

Collectors•New Castle, DE

35d•$80,000 - $95,000•Hybrid

About The Position

Collectors is seeking an Operations Production Planner to join their Operations teams. This role will bridge the gap between business strategy and technical execution, building actionable reporting to drive performance. The planner will work from operational needs, design clear dashboards, and act as a liaison between Operations and Tech to optimize throughput and service levels. This is a hybrid role requiring 2-3 days onsite initially for 90 days, then transitioning to a hybrid schedule.

Requirements

3+ years of experience in operations or business analytics.
Deep understanding of data best practices, visualization techniques, and reporting principles.
Hands-on experience using modern BI tools such as Lightdash, Tableau, Looker, or similar platforms to build accessible reports for internal teams.
Advanced level of proficiency with Google Sheets and/or Excel for modeling, ad-hoc analysis, and operational performance tracking.
Strong communication skills with a proven ability to build trust, listen closely, and translate needs for non-technical stakeholders.

Nice To Haves

5+ years of experience in operations or business analytics.
Experience supporting internal operations teams (specifically Collectors Operations).
BS/MS in a related field.
Demonstrated evidence of training and enabling team members to use data tools and self-service reporting.
Proven experience supporting and collaborating with cross-functional teams (e.g., bridging Operations and Tech/Engineering).
Proficiency in using AI tools to accelerate data analysis and automatically generate documentation, presentations, graphs, and interactive dashboards.

Responsibilities

Embed closely with Operations teams to deeply understand workflows, identify pain points, and translate business requirements into actionable reporting and analytical frameworks.
Design, build, and maintain robust, user-friendly dashboards that simplify complex data for non-technical leadership and frontline teams.
Partner with operations leadership on resourcing, throughput, and capacity planning to proactively identify bottlenecks and measurably reduce Service Level Agreement (SLA) turnaround times.
Serve as the primary liaison between Operations and Engineering/Tech to scope, prioritize, and track technical enhancements that boost team productivity.
Extract and synthesize data across disparate internal systems to highlight operational trends, guide project delivery, and inform strategic decisions.
Train and mentor team members on data tools, metrics, and analytical best practices to foster a culture of data self-sufficiency across the organization.