Operations Product Specialist

Raymond James • Southfield, MI

1d • Hybrid

About The Position

The Operations Product Specialist is responsible for the implementation and optimization of processes and infrastructure to ensure the delivery of high-quality products and timely execution of product operations. This role partners closely with Information Technology teams to support process improvements, operational efficiency, and risk mitigation initiatives. Responsibilities include gathering and analyzing data, assessing operational risk performance, identifying potential risks, and recommending actionable improvements to enhance product offerings. The role may also involve applying foundational technology concepts, such as data structures and database design, to support informed decision-making and effective collaboration across functions. This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in one of the following locations: St. Petersburg, FL, Memphis, TN , or Southfield, MI.

Requirements

• Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Data Processing, High School (HS) (Required)
• General Experience - 3 to 6 years

Responsibilities

• Define, deliver, and adapt specialized financial products that meet customer needs by selecting the best possible approaches available within established systems
• Deliver defined features, functionality, or outcomes from a designated part of the development or engineering program
• Execute product testing, including end-to-end and integration testing, to validate functionality, performance, and system interactions
• Operate in a tools and technology-driven environment, leveraging testing frameworks and QA tools to improve efficiency and accuracy
• Identify, document, and support resolution of defects in collaboration with cross-functional teams
• Supervise others working within established operational systems
• Monitor all aspects of a product life cycle, including development and marketing, to maintain competitive positioning
• Analyze product performance, customer behavior, and market trends to identify improvement opportunities
• Manage and develop all aspects of a product or service to ensure it delivers maximum market value
• Analyze data trends to support reporting and decision-making
• Conduct client and market analysis to develop insights and drive outcomes
• Plan, organize, prioritize, and oversee activities to efficiently meet objectives
• Apply basic technical knowledge and collaborate effectively with technology teams

Benefits

• medical, dental, and vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED