Operations Processor

U.S. Bank•Saint Paul, MN

2d•Onsite

About The Position

This cross-functional position provides production support to multiple groups within Operations Services or enterprise-wide. The Operations Processor performs a variety of routine tasks across operational systems and interacts with internal partners. Duties may involve payment transactions or claim processing, data entry, archiving, research, troubleshooting, and vendor or client interaction. The role may include direct contact with third-party vendors and external customers. The processor researches exceptions and escalates issues to management as appropriate, and may recommend and implement developed processing improvements within production. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position requires working from a U.S. Bank location five days per week. Depending on the position, physical activities may include moving trays and carts of work, standing or sitting for extended periods, and repetitive motions.

Requirements

High school diploma or equivalent.
Two to four or more years of related work experience.

Nice To Haves

Knowledge of products, services, terminology, procedures, and systems related to the assigned area, as well as applicable laws and regulatory requirements.
Proven commitment to high-quality customer service.
Ability to work well with external and internal customers.
Good time management skills to maximize production and execution of tasks in a fast-paced environment.
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise-wide.
Ability to identify, analyze, and resolve exceptions through data interpretation.
Strong PC skills.
Strong 10-key experience.
Attention to detail.
Good verbal and written communication skills.

Responsibilities

Provide production support to multiple groups within Operations Services or enterprise-wide.
Execute routine tasks across multiple operational systems and interact with internal partners.
Perform duties that may include payment transactions or claim processing, data entry, archiving, researching, and troubleshooting.
Interact with vendors and clients, including possible direct contact with third-party vendors and external customers.
Research exceptions and escalate issues to management as appropriate.
May recommend and implement developed processing improvements within production.

Benefits

Healthcare (medical, dental, and vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension