Operations Processor

U.S. Bank • La Mirada, CA

3d • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. We are seeking a detail-oriented Operations Processor to join our Lockbox Operations team. This position is responsible for processing incoming customer payments by opening mail, preparing documents, and operating specialized scanning equipment used to process transactions. The ideal candidate thrives in a fast-paced production environment, demonstrates strong attention to detail, and can work independently while maintaining accuracy and productivity standards.

Requirements

• High school diploma or equivalent
• One to two years or more of related work experience

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements such as Lockbox processing and banking operations, mailroom, document processing, payment processing, or production operations experience
• 10-key proficiency.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced, production-oriented environment.
• Basic computer and data-entry skills.
• Strong verbal and written communication skills.
• Ability to follow written procedures and customer instructions.

Responsibilities

• Open and process incoming mail containing customer payments.
• Prepare checks, payment coupons, and supporting documents for scanning and processing.
• Operate specialized scanning equipment used to process payment transactions.
• Follow customer-specific processing instructions accurately.
• Verify information and maintain quality standards throughout the process.
• Meet established productivity and accuracy expectations.
• Escalate questions or exceptions appropriately rather than making assumptions.
• Support team goals and workload demand as business needs require.
• Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners.
• Research exceptions and escalate issues to management as appropriate.
• May have the opportunity to recommend and implement developed processing improvements within production.
• Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED