Operations Processor- Payment research

U.S. Bank • Fargo, ND

1d • Hybrid

About The Position

This position is working in our Payment Research department. The role will support a broad range of payment research activities, including researching missing payments, payment transfers, processing/coding errors, and credit balance refund work.

Requirements

• High school diploma or equivalent
• Four to five years or more of operations services related work experience
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Responsibilities

• Conduct payment research on incoming transactions from federal agencies
• Perform complex account reconciliations, including past-due reporting
• Investigate and resolve payment discrepancies and issues
• Process credit balance refunds (typically via check) for overpayments
• Partner with internal relationship managers and external agency contacts
• Navigate varying systems and processes across different agencies
• Independently manage assigned accounts and inquiries

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED