Operations Processor II A (Corrections)

Corebridge Financial•Amarillo, TX

1d•Hybrid

About The Position

As a contributor at Corebridge, you are the one clients turn to in times of need. You act with speed, composure, compassion, and knowledge to solve problems, and the work you do every day is the heart of Corebridge's business. As a member of the Corrections Team, you will be helping clients with various financial services that impact their accounts. You will correct accounts on Retirement Services operating systems which may include but are not limited to the following: correct product features/services to the accounts, post funds and update required fields accurately, combine accounts, communicate directly with advisors and other key field representatives regarding corrective activity and ensure accuracy with all corrective activity.

Requirements

3+ years business experience (VALIC experience is a plus)
Excellent written customer service skills that include the use of excel spreadsheets and shared documents
Excellent problem-solving skills and the ability to meet deadlines
Excellent prioritization skills to manage caseload

Nice To Haves

1+ years’ experience creating and/or working with Microsoft Excel spreadsheets as a tool to prepare simple and/or complex calculations (preferred)
SAP, TAPS and Wire Transfer experience preferred
1+ years' experience in accounting and/or bookkeeping is preferred

Responsibilities

Work closely with internal and external customers and other departments, researching all approaches to meet client needs
Maintain high work standards reviewing and processing complex financial documents and legal documents
Process correction requests while maintaining quality review standards, and time lines
Use positive customer relations skills to communicate accurately, clearly detailed and professional
Learn, understand, and interpret services offered in order to assess and correct errors to ensure compliance with products and services sold
Work in a team environment, develop working relationships inside and outside the organization, share information and ideas with team members/management, and strive to achieve continuous improvement and increase efficiency
Handle special complex projects as assigned
Evaluate and resolve escalated and high priority cases using research skills and alternative approaches
Evaluate different resolutions and/or methods of correction depending on corrective activity requested