Operations Processing Representative (Hybrid, Webster)

MAPFRE • Webster, MA

3d • $36,000 - $40,300 • Hybrid

About The Position

Looking for a role where you can learn, grow, and make an impact? Join our team as an Operations Processing Representative. This is a department made up of four specialized teams that help keep our business running smoothly every day. This is more than a processing role—it is an opportunity to build valuable experience in operations, administration, customer support, and the insurance industry. Many employees start on one team and expand their skills by exploring opportunities across other areas within Support Services as their careers grow. We are looking for someone who is organized, dependable, and enjoys working in a fast-paced environment. In this role, you will help support our customers, business partners, and internal teams by reviewing documents, processing information, and ensuring important business activities are completed accurately and on time. If you are a team player who enjoys learning new skills, solving problems, and being part of a supportive work environment, we encourage you to apply.

Requirements

• High School Diploma, GED, or equivalent combination of education and experience.
• 0–1 year of experience
• Organizational skills with the ability to manage multiple tasks, stay on top of priorities, and maintain a high level of accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers, business partners, and team members.
• Familiarity using Microsoft Office and computer systems to research information, maintain records, and complete day-to-day responsibilities.
• Ability to learn new technology, business applications, and online tools quickly and confidently.
• Comfortable with office equipment such as scanners, copiers, and other business technology.
• Ability to work both independently and as part of a collaborative team environment.
• Thrive in a fast-paced setting where priorities may shift and no two days are exactly alike.
• Strong critical thinking skills and a willingness to take initiative to help support business operations and team success.

Nice To Haves

• Experience working with electronic records, databases, or document management systems is a plus.

Responsibilities

• Review, organize, index, and maintain electronic and scanned documents to ensure information is accurate, complete, and easily accessible.
• Research and identify unclassified, incomplete, or improperly categorized documents, ensuring they are routed and processed correctly.
• Process, distribute, and route critical legal documents and communications in support of Claims, Underwriting, and other business operations.
• Maintain document quality standards and ensure compliance with established imaging, records retention, and records management procedures.
• As scheduled, provide exceptional customer service by welcoming visitors, responding promptly and professionally to inquiries, creating a positive visitor experience, and ensuring compliance with building security, visitor management, and check-in/check-out procedures.
• Log incoming demands and medical bills accurately to support efficient workflow management and timely processing.
• Process and/or request W-9 forms and maintain accurate vendor and provider records.
• Research unidentified medical bills, gather and enter necessary information, and facilitate submission to third-party vendors for processing.
• Support departmental operations by maintaining accurate records, responding to requests, and ensuring timely completion of assigned tasks.
• Receive, open, sort, identify, and distribute incoming mail to the appropriate departments for processing.
• Research and decode Producer Codes to determine the appropriate Mail Code, file mail in the correct folders, and prepare and package mail for daily delivery.
• Process agent-related updates, including agency location changes, new agent additions, agent terminations, and agent onboarding resulting from acquisitions.
• Prepare certified letters for mailing by applying the appropriate certified postage using the postage meter system and ensuring timely delivery.
• Serve as the first point of contact for visitors, agents, customers, vendors, and employees entering the facility. Greet visitors in a professional and welcoming manner, verify visitor check-in requirements, provide assistance and direction as needed, and ensure compliance with building security and visitor management procedures.
• Manually enter policy cancellation information into company systems and generate the required Certificates of Mailing to ensure compliance with notification and regulatory requirements.
• Prepare and provide policy quotes to the Underwriting team, ensuring accuracy, quality, and timely turnaround of requests.
• Review incoming requests, process the appropriate PIP forms, ensure required documentation is obtained, and prepare and mail forms to customers as needed.
• Assist the SIU team by securely uploading documents, videos, audio files, and other case-related materials to in-house counsel and adjusters, ensuring timely access to critical information.

Benefits

• Comprehensive healthcare at no cost to you for employees earning under $75,000 who elect single coverage under our Super Value Plan.
• Tuition reimbursement
• Leadership programs
• Internal mobility opportunities
• Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• 401(k) plan that includes company matching contributions up to certain amounts.
• Medical, Dental and Vision Coverage
• STD, LTD, Life Insurance, FSA, HSA and various wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED