BPS Operations Processing Associate Specialist

FIS•Jacksonville, FL

About The Position

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Requirements

Current or recent retirement services experience required
Excellent verbal and written communication skills
Good knowledge of FIS systems and the financial services industry
Strong problem-solving abilities and customer service skills
Ability to work independently and in a team, with flexibility in hours

Nice To Haves

Experience in banking or financial services is preferred

Responsibilities

Act as the primary liaison for client communications and relationship management
Handle client inquiries via phone, email, or fax, and maintain client satisfaction
Develop and coordinate account plans, project implementations, and client loyalty processes
Research and resolve client problems, responding to inquiries and ensuring operational arrangements
Manage client relationships, including tracking issues, coordinating resolutions, and maintaining communication
Conduct regular client status calls and billing reviews, and provide billing support
Educate clients on processes and procedures to enhance service efficiency
Oversee commitment requests and project kick-offs to ensure proper resource allocation and adherence to target dates