Operations - Pre-Sales Associate I

Continental Battery Systems•Portland, OR

1d•$52,000 - $56,000•Hybrid

About The Position

Continental Battery Systems is a rapidly growing North American PE-backed company looking to add a highly-skilled, energetic, and collaborative employee to our team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization. We offer great benefits, including: Medical, Dental, and Vision Substantial 401k match Robust voluntary benefits package PTO and paid holidays off Significant employee product discounts (up to 12% over cost!) At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees, because we know that our people are what make our company a unique and special place to work. We offer great company discounts and a competitive benefits package, while also offering lots of opportunities for you to be your best self! Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself. Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service.

Requirements

Highly-skilled, energetic, and collaborative employee.
Career-minded candidate.
Energetic, customer-focused, and determined to add value within a fast-paced organization.
Possess a high level of product knowledge.
Ability to maintain a professional, neat, organized, and clean work area.
Ability to adhere to established safety rules and practices.
Ability to plan ahead, prioritize tasks, and manage work time effectively.
Ability to maintain a positive influence and project an image that supports Company values.
Sound judgment in non-standard situations.

Nice To Haves

Exceptional opportunity for business contribution, professional development, and career progression.

Responsibilities

Provide technical assistance and guidance to customers during the presales process.
Focus on research, preparation and lead generation.
Retain current customers, improve current customer relationships, and obtain referrals from current customers.
Grow sales volume and profitability with current customers.
Perform regular and accurate reporting to support sales planning and analysis activities.
Prepare written quotations and conduct negotiations.
Record successful processes and procedures required to carry out all functions.
Contribute to process improvements.
Travel regularly throughout the assigned territory to visit existing customers at their locations, providing technical assistance and guidance.
Establish and maintain strong, trust-based relationships with key contacts and decision-makers.
Act as a primary point of contact to ensure a positive customer experience, conduct regular account reviews, check satisfaction levels, and document specific customer needs.
Determine, resolve, and communicate presales and ongoing account issues to management; coordinate with internal teams to resolve complex customer problems efficiently.
Monitor account health and partner with customers to bring past-due collection accounts current.
Coordinate daily with supervisors to achieve targeted sales objectives, generate new sales leads, and close sales opportunities.
Identify opportunities for upselling or expanding services; recommend products based on individual customer needs and interests.
Maintain a high level of product knowledge to provide accurate updates and answer customer inquiries regarding products, prices, availability, uses, and credit terms.
Partner closely with delivery drivers to effectively sell, cross-sell, and deliver products.
Assist with the hands-on delivery of products (including batteries) when necessary to ensure seamless customer service.
Train customers on products or processes as needed, and train internal personnel on mastered job processes, techniques, and procedures.
Maintain a professional, neat, organized, and clean work area; ensure facilities, vehicles, tools, and uniforms are kept in excellent condition.
Adhere to established safety rules and practices, maintaining an incident-free environment and immediately reporting any safety concerns to a supervisor.
Plan ahead, prioritize tasks, manage work time effectively, and actively participate in department meetings to continuously improve operational efficiency and departmental performance standards.
Maintain a positive influence and project an image that supports Company values both on and off the job, utilizing sound judgment in non-standard situations.