Operations Page - Jefferson County Public Library

Jefferson County • Lakewood, CO

1d • $19 - $23 • Onsite

About The Position

Jefferson County Public Library is seeking a customer service and team-oriented individual for our Operations Page position at Belmar Library. This role involves problem-solving through prioritization, process planning, and workflow establishment to ensure a positive experience for the Library community. The ideal candidate will possess leadership and problem-solving abilities to guide the work of teammates. This full-time position is suitable for a creative problem solver with strong organizational skills. The Operations Page creates a positive experience for Jefferson County Public Library (JCPL) patrons by providing outstanding customer service, training and scheduling entry-level page staff, and assisting with questions and/or problems regarding the circulation of materials. This position ensures library patrons are provided with materials in a timely manner, determines the status of overdue materials and takes appropriate action, and shelves, processes, sorts, and handles library materials. Additional responsibilities may include answering the telephone, typing, performing data entry, and filing. The position requires compliance with laws governing patron privacy and confidentiality, the Code of Ethics of the American Library Association, and ADA governing public access to space and technology.

Requirements

• Minimum one year of customer service experience.
• Minimum one year of work experience.
• Must comply with laws governing patron privacy and confidentiality under CRS24-90-119.
• Must comply with the Code of Ethics of the American Library Association.
• Must comply with ADA governing public access to space and technology.

Nice To Haves

• One year of customer service experience.
• Library experience.

Responsibilities

• Trains and schedules entry level page staff.
• Assists with questions and/or problems regarding the circulation of materials and charging and discharging materials.
• Ensures library patrons are provided with materials in a timely manner.
• Determines the status of overdue materials and takes appropriate action.
• Shelves, processes materials, processes reports, and sorts and handles library materials.
• May be responsible for answering the telephone, typing, performing data entry, and filing.
• Delivers high-level customer service skills to determine patron needs.
• Creates a positive, inviting atmosphere for all patrons.
• Responds to patrons’ requests for assistance via telephone, mail, email or in person, and/or assisting with various material and equipment.
• Trains patrons in use of self-check-out machines and automatic material handling systems.
• Processes materials including but not limited to checking library materials in/out and routing materials to other locations as needed.
• Performs basic author/title and informational searches.
• Maintains records including computer and tangible files.
• Collects statistical information pertaining to circulation and patronage.
• Generates requests as needed for the daily maintenance of library computers.
• Prepares items to be shelved or repaired.
• Determines the status of damaged materials and recommends charges as appropriate.
• Answers in-person inquiries, helps patrons locate needed materials and refers patron to other appropriate assistance.
• Ensures adherence to established policies, procedure and standards.
• Notifies Operations or other supervisor(s) of problems as non-routine situations arise.
• Uses library computer systems & automated equipment.
• Submits records and reports as required by library management.
• Participates in the design and creation of displays and informational and directional aids.
• Ensures access to all materials both physical and digital.
• Assists with the general appearance and safety of the location.
• May assist in coordinating the work and schedules of ancillary staff and volunteers.
• Builds and maintains current knowledge of the library profession by utilizing electronic and physical resources.
• Stays current on new trends and technologies by participating in trainings and other development activities.
• Participates in staff and division meetings.
• May participate on committees and/or task forces as assigned.
• Suggests best practices and procedures for Pages.
• May assist in coordinating the work of volunteers.
• Keeps current on library policies and procedures relevant to division and library as a whole.
• Monitors adherence to Library policies, procedures and communicates polices to patrons as necessary.
• May function as a lead worker, which includes making daily work assignments for others and reviewing the work assignment upon completion.
• May provide recommendations to an employee’s formal supervisor regarding other employees’ performance reviews, minor disciplinary actions, hiring, pay, and termination decisions.
• Other duties and responsibilities as assigned.

Benefits

• Generous paid time off and paid holidays
• Flexibility to assist in your work/life balance
• Various benefit and wellness opportunities helping you maintain a healthy lifestyle
• Tuition reimbursement program
• Trainings for personal and professional growth
• Dental, medical, and vision insurance
• Retirement matching
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed