Operations Officer II
About The Position
The Operations Officer II is responsible for the day‑to‑day execution of branch operations and serves as a key resource for deposit services. This role ensures deposit activity is delivered accurately, on time, and in compliance with Bank standards, while actively supporting clients in selecting, implementing, and using deposit products. The Operations Officer II helps ensure customers’ deposit relationships are supported by reliable execution and informed service. As deposit activity grows or shifts, this role helps the Bank respond by delivering effective deposit solutions without compromising controls or service quality. When this role is operating well, deposits scale smoothly and client trust is reinforced.
Requirements
- Minimum of 4 years of experience in branch operations, deposit operations, or a related banking role
- Demonstrated ability to manage non‑routine operational issues with minimal supervision
- Solid working knowledge of deposit products, wire processing, cash operations, and controls
- Familiarity with banking regulations and compliance standards
- Working knowledge of documentation standards and internal controls
Nice To Haves
- 5–6 years of deposit or branch operations experience
- Associate’s degree or equivalent professional experience
Responsibilities
- Overseeing daily branch operations to ensure deposit services are handled accurately, efficiently, and in accordance with Bank policies and procedures
- Ensuring the branch is operationally ready, including systems, equipment, supplies, and required controls
- Supporting deposit growth by helping clients understand and properly use deposit products and services
- Serving as a go‑to operational resource for deposit relationships, working closely with Relationship Managers and internal teams
- Supporting operational continuity through scheduling coordination, training, and cross‑training, in alignment with branch leadership
- Reinforcing service standards, professionalism, and accountability through consistent execution and example
- Managing exception processing, wire activity, and other time‑sensitive operational workflows
- Overseeing cash operations, vault activity, and coordination with third‑party service providers
- Maintaining accurate records and ensuring adherence to operational guides, schedules, and documentation requirements
- Safeguarding Bank assets by following and enforcing internal controls, security procedures, and audit requirements
- Ensuring compliance with state and federal banking regulations and completion of required training
- Supporting audits, certifications, and operational reviews through preparation and timely follow‑through
- Identifying operational risks or inefficiencies and escalating or recommending practical solutions
Benefits
- Employment is contingent upon meeting regulatory requirements for employment with an FDIC‑insured financial institution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
