Operations & Member Experience Team Member

Breuckelen Athletic • New York, NY

10d • $50,000 - $55,000 • Onsite

About The Position

Breuckelen Athletic is seeking 1-2 full-time team members to join their operations and member experience team. This role is crucial for the day-to-day success of the business, ensuring members receive an exceptional experience and supporting efficient facility operations. The ideal candidate will be proactive, detail-oriented, and willing to take ownership of responsibilities. This position offers an opportunity for growth within a company focused on fitness, life, and mental well-being.

Requirements

• 2+ years of professional experience in hospitality, operations, customer service, administration, fitness, or a related field preferred.
• Enthusiastic, energetic, friendly, and highly personable.
• Strong verbal and written communication skills, including professional email etiquette.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and responsibilities with minimal supervision.
• Proven problem-solving skills and the ability to think proactively.
• A strong customer service mindset and a genuine desire to help people.
• Ability to operate effectively in a fast-paced environment while balancing both operational and administrative responsibilities.
• Comfortable taking ownership of projects and following them through to completion.
• Passion for the Breuckelen Athletic brand and mission.
• Able to lift and move gym equipment weighing 15-45 lbs frequently and 50+ lbs occasionally.

Nice To Haves

• Bachelor's Degree preferred but not required.
• Experience as an executive assistant, hospitality professional, operations coordinator, member experience specialist, or digital marketing professional is a plus.

Responsibilities

• Greet every member and guest with enthusiasm and professionalism.
• Support operational goals and growth initiatives, including events, SOP development, and implementation or improvement of operational systems and technology platforms.
• Take ownership of assigned projects and operational responsibilities while identifying opportunities for improvement.
• Tour prospective members around the club with the goal of converting them into long-term members.
• Respond to member and prospect inquiries in a professional, timely, and energetic manner.
• Execute opening and closing procedures to ensure the club operates smoothly and consistently.
• Maintain exceptional facility standards through active participation in cleaning, organization, and equipment upkeep.
• Coordinate startup sessions and onboarding experiences for new members.
• Support business operations including email communication, member administration, and marketing initiatives such as social media, email, and website updates.
• Contribute to a positive, collaborative team culture while helping uphold the standards and values of Breuckelen Athletic.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.

Benefits

• Competitive compensation based on experience with the ability to advance to higher levels of pay as you grow on our team.
• Paid Vacation, Sick Time and 401k.
• Full Benefits including Health, Dental & Vision Insurance.
• Complimentary Gym Membership.
• Yearly allowance for continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level