LN Venues, Operations Manager
About The Position
Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker Develops and oversees overhead expense budgets for fixed and variable expenses Works with General Manager, to assist in the preparation of annual operations budget Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary Ensure optimum operating condition of all facility equipment Investigates and resolves guest related complaints Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained Creates and implements effective recruiting programs for event staff Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding Manages any and all training programs and ongoing development of event staff Commit to providing a safe and enjoyable facility for guests and employees Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events Effectively manages and approves all payroll for in-house departments Administrative work including invoicing, tracking of show expenses and reporting, day to day administrative duties as necessary This position oversees and ensures the execution of all operating department compliance policies and procedures Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities Other duties as assigned
Requirements
- Candidate is a proven leader with strong management and communications skills
- Extensive knowledge of venue operations and facility management is required
- Minimum two years’ experience as House/Operations Manager or a comparable role in events or hospitality industry
- Experience dealing with police and public officials
- Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
- Strong administrative skills and organizational skills
- Computers skills, Microsoft Word, Excel and Outlook
- Excellent oral and written communication skills are essential
- Flexible Schedule (days/nights, weekends, holidays)
- Position requires extended periods of prolonged standing, bending, stooping
- Ability to wear an earpiece for radio communication
Nice To Haves
- Experience using Workday or time keeping systems is a plus
- Carries and active Guard card or PSO card is preferred
Responsibilities
- Managing all aspects of facility operations and maintenance
- Recruiting, hiring, training and supervising part-time staff/supervisors of multiple departments
- Developing and overseeing overhead expense budgets for fixed and variable expenses
- Assisting in the preparation of annual operations budget
- Maintaining and monitoring records of all incident reports and investigates/manages all pending cases
- Ensuring optimum operating condition of all facility equipment
- Investigating and resolving guest related complaints
- Implementing and executing all Live Nation policies, procedures and programs
- Creating and implementing effective recruiting programs for event staff
- Managing event staff new hire onboarding and training
- Managing any and all training programs and ongoing development of event staff
- Providing a safe and enjoyable facility for guests and employees
- Developing and maintaining municipality relationships
- Coordinating and managing approved subcontractors and third-party vendors
- Effectively managing and approving all payroll for in-house departments
- Administrative work including invoicing, tracking of show expenses and reporting
- Overseeing and ensuring the execution of all operating department compliance policies and procedures
- Representing the company and facility in all political and community matters
- Acting as a liaison with local municipalities
- Other duties as assigned
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
