Operations Manager

Movati•Ottawa, ON

2d•Onsite

About The Position

An Operations Manager plays a critical role in ensuring that the building is operational, our fitness equipment is functioning properly with no disruptions and the facility has a white glove appearance from the moment our members walk through our doors. By managing these aspects effectively, you will contribute to the overall efficiency and productivity. This is one of our most important positions in club – there we said it, but it’s because we’re looking for a brand ambassador and experienced operations leader who is aligned with our values all rolled into one. Our Operations Manager is an experienced people-oriented leader assisting with coaching, managing and motivating team members to achieve service objectives. A part of this means providing managerial oversight and being a point person for support so our team members consistently receive the feedback they need to further their careers with Movati. We’re all about our people, they are our everything and as Operations Manager you will be the beacon of what success looks like for our team members. Creating and sustaining a high-performance work culture is part of this and fostering a servant leadership culture that is both collaborative and innovative. Using your experience, you will provide strong leadership in customer service, team management, operations management and sales performance. At Movati, you will quickly learn that rolling-up your sleeves is the key to success to ensure the Club is functioning at its best! You are an extreme multi-tasker and are never afraid of a challenge. A part of your many duties is partnering with the General Manager in the annual business planning process for your club and reviewing club P&L statements with define metrics and standards. You will also be accountable for ensuring KPI’s are used effectively to ensure that Club Departments are meeting budgetary goals and company objectives.

Requirements

3+ years of related experience leading, motivating and coaching high performance teams.
Ability to articulate how you have achieved operational success and delivered meaningful membership and customer growth in your past experiences.

Responsibilities

Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members – feel welcome feel comfortable and feel healthy.
Ensuring that the building is operational.
Ensuring fitness equipment is functioning properly with no disruptions.
Ensuring the facility has a white glove appearance.
Assisting with coaching, managing and motivating team members to achieve service objectives.
Providing managerial oversight and being a point person for support.
Creating and sustaining a high-performance work culture.
Fostering a servant leadership culture that is both collaborative and innovative.
Providing strong leadership in customer service, team management, operations management and sales performance.
Partnering with the General Manager in the annual business planning process for your club.
Reviewing club P&L statements with define metrics and standards.
Ensuring KPI’s are used effectively to ensure that Club Departments are meeting budgetary goals and company objectives.