Operations Manager for Flooring Company
About The Position
Floor Coverings International is seeking an Operations Manager to manage the day-to-day operations of their locally owned, family-run franchise. This role involves being the primary point of contact for customers, coordinating with installation teams, managing sales team alignment, ordering materials, documenting change orders, and maintaining office and warehouse organization. The position requires updating systems daily via the Production Dashboard and utilizing software tools to ensure operational efficiency. This is not a desk-only job, as the Operations Manager will also be involved in field work, such as checking on jobs and walking sites to ensure a 5-star customer experience.
Requirements
- Experience in office, production, or operations management.
- Strong communication skills, comfortable on the phone, in person, and coordinating with crews on-site.
- Highly organized with sharp attention to detail.
- Knack for multitasking.
- Self-starter capable of running the day independently.
- Comfortable managing multiple moving pieces: crews, calendars, salespeople, and customers.
- Flooring or home services background strongly preferred.
Responsibilities
- Serve as the main point of contact for customers from the first call to the final walkthrough, building relationships to maintain a 5/5 review rating.
- Manage customer scheduling, turning leads into booked appointments for the sales team and ensuring all calendars (sales, install, delivery) run smoothly.
- Coordinate start dates, timelines, and daily progress with installation teams and troubleshoot issues in real time.
- Meet weekly with the sales team to review recent sales and upcoming production, ensuring alignment.
- Accurately order product for each job and follow up to ensure timely on-site delivery.
- Document and obtain written customer approval for any changes to contracted work (change orders).
- Maintain organization and presentability of both the office and warehouse.
- Update systems daily via the Production Dashboard to ensure accurate and visible job status.
- Navigate and utilize software tools to keep the operation running efficiently.
Benefits
- Bonus based on performance
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Paid Holidays
- Cell phone allowance
- Reimbursed gas mileage for field visits
- Company-provided computer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
