Operations Manager

Center for Autism and Related Disorders•Lynnwood, WA

12d•$81,168 - $83,000•Onsite

About The Position

The Center for Autism and Related Disorders (CARD) is seeking highly motivated professionals to join their team. As a member of a growing, founder-owned organization, you’ll have the opportunity to join a well-established, mission-driven industry leader focused on helping people with autism live their best lives. CARD offers a dynamic work environment where your talents and skills will be valued and rewarded. CARD is among the world’s largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spectrum disorder. CARD treats autistic individuals using the principles of applied behavior analysis (ABA), which is empirically proven to be the most effective method addressing the behaviors and deficits commonly associated with autism. With locations throughout the US, CARD’s mission is to provide top-quality services that help every patient fulfill their potential and live joyful lives. Through its network of trained behavior technicians, Board Certified Behavior Analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to success.

Requirements

High school diploma or equivalent required
A minimum of 3-6 years’ experience in management
Demonstrated ability to work independently
Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor
Decisive with an operational, implementation, and detail-oriented perspective
Excellent leadership and people development skills; “leads by example”
Proactive, results-oriented, creative problem solver
Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner
Ability to prioritize and execute effectively
Effective interpersonal relationship skills and the ability to communicate effectively with staff and families
Ability to work closely with the families of patients for the patient’s overall success and quality of care, including the setting of expectations and enforcement of policy
Desire to learn the clinical side of the CARD model
Excellent written and verbal communication skills, including phone and e-mail etiquette
English proficiency, both verbal and written, is required
Excellent computer skills including Outlook, Word, Excel, and PowerPoint
Ability to work extended hours, weekends, and holidays pursuant with industry demands
Professional, reliable, adaptable, compassionate, active listener, enthusiastic

Nice To Haves

Bachelor’s degree in business, accounting, finance, administration, or management preferred
Some experience in healthcare settings preferred

Responsibilities

Oversees the day-to-day operations of their assigned center.
Manages billing, payroll, and general reporting.
Schedules staff and patients.
Handles recruitment, hiring, and onboarding of local BTs and administrative staff, and supports this process for clinical staff.
Manages employee and client relations.
Ensures the financial health of the center based on key performance indicators.
Maintains a safe and effective facility.
Communicates with staff, patients, and families, and manages facility operations for scheduling maintenance, cleaning, and supply ordering.
Runs a successful field-level business in regards to growth and fulfillment of treatment.
Supports other centers that are without an Operations Manager and assists with PTO coverage.
Represents CARD professionally and ethically to internal and external stakeholders.
Represents CARD in a positive manner and upholds all CARD standards and values.
Communicates, implements, and represents CARD’s policies and mission at the center.
Creates and maintains strong staff engagement and culture.
Supervises administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction.
Provides mentorship and career development to administrative and clinical staff, including feedback via 1:1 meetings and annual performance management.
Schedules all clients and staff to ensure fulfillment of contracted hours and minimum billing requirements.
Partners with the center Clinical Supervisor(s) to provide top quality clinical services.
Learns and employs business systems, legal practices, HIPAA compliance, and technology as mandated by CARD.
Maintains client and employee records.
Manages all aspects of the center’s purchasing budget and oversees tracking of equipment and devices.
Leads outreach efforts to meet minimum growth requirements and establish community relationships.
Leads improvements in KPI’s, patient retention, staff development and retention, and division growth.
Maintains client and employee privacy in accordance with CARD policy and HIPAA regulations.
Responsible for facility cleaning, hygiene, safety, and maintenance.
Meets regularly with the Division Director and Group Operations Manager.
Attends required trainings and meetings.
Performs other duties as assigned.