Operations Manager

Trusted Doctors • Rio, VA

18h • Onsite

About The Position

The Operations Manager at Piedmont Pediatrics is responsible for overseeing the day-to-day operational performance of a private pediatric outpatient clinic with two physical locations. This role ensures efficient clinic operations, consistent policies and procedures across sites, regulatory compliance, strong staff performance, and a high-quality patient and family experience. The Operations Manager serves as a key liaison between clinical teams, administrative staff, and leadership.

Requirements

• Bachelor’s degree (Bachelor prepared nurses are welcome to apply)
• 1-3+ years of operations or healthcare leadership experience
• Experience managing staff and day-to-day operations
• Strong understanding of healthcare workflows, compliance requirements, and patient service standards
• Familiarity with Electronic Medical Record systems
• Strong leadership, communication, and problem-solving skills
• Highly organized with the ability to manage competing priorities across locations
• Collaborative and relationship-focused leadership style
• Detail-oriented with the ability to see both operational details and big-picture impact
• Calm, solution-oriented approach in a fast-paced healthcare environment

Nice To Haves

• Experience in pediatric outpatient, specialty practice, or ambulatory care settings
• Knowledge of HR processes, scheduling models, and basic financial management
• Familiarity with practice management systems, and operational reporting

Responsibilities

• Oversee daily operations across both clinic locations, ensuring consistency, efficiency, and quality of service
• Develop, implement, and monitor operational policies, procedures, and workflows
• Identify opportunities for process improvement and operational efficiencies
• Ensure appropriate coverage, scheduling, and use of clinic resources
• Supervise and support non-clinical staff including front desk, administrative, and support roles
• Partner with clinical leadership to address staffing needs, workflow challenges, and clinic flow
• Provide coaching, training, and performance feedback to ensure high standards of service and accountability
• Support onboarding and ongoing training for operational staff
• Ensure a welcoming, efficient, and patient-centered experience across all touchpoints
• Address operational concerns, complaints, and service issues in a timely and professional manner
• Monitor patient flow, wait times, and front-office operations to improve satisfaction
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies
• Maintain readiness for audits, inspections, and site reviews
• Collaborate with HR and leadership on workplace safety, incident management, and documentation
• Oversee completion and maintenance of required operational records
• Support budgeting, expense monitoring, bookkeeping, and cost-control initiatives related to operations as needed
• Partner with billing, finance, and leadership to address operational impacts on revenue cycle
• Manage vendor relationships and contracts related to clinic operations and facilities
• Oversee facilities management for both locations, including maintenance, equipment, and space utilization
• Ensure systems, supplies, and infrastructure support efficient clinic operations
• Coordinate with IT and vendors as needed to resolve operational or system issues

Benefits

• Excellent benefits
• Competitive wages
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees