Operations Manager

Culligan Ultrapure • Indianapolis, IN

9d • Hybrid

About The Position

The Operations Manager will lead and oversee all day-to-day branch operations, driving productivity, quality, safety, and customer satisfaction across operational teams. This role involves establishing and monitoring key performance indicators (KPIs), managing staffing levels and scheduling, and recruiting, hiring, training, coaching, and developing operational employees and supervisors. The Operations Manager will also be responsible for improving operational processes, inventory management, routing efficiency, and equipment utilization. Collaboration with the General Manager is key for identifying cost-saving opportunities and implementing process improvements. The role includes conducting field visits to support operational teams in various environments and ensuring compliance with company policies and safety standards.

Requirements

• Five or more years of management or supervisory experience.
• Experience leading multiple departments and diverse teams.
• Strong leadership, communication, coaching, and problem-solving skills.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.

Nice To Haves

• Bachelor's degree in Business, Management, or a related field preferred, or equivalent experience.
• Experience in water treatment, service operations, route delivery, distribution, or a related industry is a plus.

Responsibilities

• Lead and oversee all day-to-day branch operations.
• Drive productivity, quality, safety, and customer satisfaction across operational teams.
• Establish, monitor, and achieve key performance indicators (KPIs).
• Manage staffing levels, scheduling, and overtime to align with business needs.
• Recruit, hire, train, coach, and develop operational employees and supervisors.
• Support a positive, high-performance team culture through leadership and recognition.
• Improve operational processes, inventory management, routing efficiency, and equipment utilization.
• Collaborate with the General Manager to identify cost-saving opportunities and implement process improvements.
• Conduct field visits and support operational teams in the warehouse, branch, and customer locations.
• Ensure compliance with company policies, safety standards, and safe work practices.

Benefits

• Competitive salary plus bonus opportunity.
• Professional development and career growth opportunities.
• Paid time off
• Health benefits
• Dental benefits
• Vision benefits
• Life benefits
• Disability benefits
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree