Operations Manager

WINESHIPPING.COM LLC•Napa, CA

1d•$80,000 - $85,000•Onsite

About The Position

The Operations Manager has complete responsibility for inbound operations, outbound operations, or a cross functional process responsibility within the fulfillment center on a specified shift or across multiple shifts. Your leadership is what makes it happen, every day.

Requirements

Bachelor’s degree from an accredited university or 2+ years recognized fulfillment experience
Direct leadership experience for an hourly employee population and not just its performance, but also its needs.
Experience with performance metrics, process improvement, and Lean techniques
Experience with a contingent (temporary) workforce during peak seasons.
Ability to handle changing priorities and use good judgment in sometimes stressful situations.
Leadership experience in a manufacturing, production, or distribution environment.
Commitment to excellence and high standards, for yourself and for others.
Good attention to detail.
Ability to work independently and as a member of various teams and committees.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to understand and follow written and verbal process instructions.
Strong verbal, written, and phone communication skills.
Bilingual welcome.

Responsibilities

Keep the team SAFE. Our first responsibility is that everyone goes home in the same or better shape than they showed up that day.
Serve the folks that report up to you with great leadership. Show them you are interested in them and what they’re doing. Listen.
Help set operational and financial goals, and help achieve them. Making sure we have accurate daily timecard information is key here. Labor is your biggest operational input, and it deserves to be managed that way.
Constantly evaluate and build your team. Provide an environment where people want to be vs one where they want to leave.
Coach and teach the people on your team to learn the operation and be ready for opportunities to grow their own careers with Wineshipping.
Align with enterprise-wide initiatives, such as process changes, operations reporting, and even compete with the other pros at Wineshipping to win the Units Per Labor Hour (UPLH) Championship!
Delight our customers by hitting their shipping targets every day, building confidence in you, and in Wineshipping.
Do your best, every day.
Other duties as assigned, keeping things interesting.