Operations Manager | Bethel Woods

ASM Global•Bethel, NY

36d•Onsite

About The Position

Legends Global is seeking Operations Managers to lead their staff during events at Bethel Woods. The role involves motivating staff to provide excellent customer service, ensuring efficient catering and event operations, and maintaining high standards of production, productivity, quality, and customer service. The ideal candidate will have management skills and experience in both front and back of the house operations, leading by example in a fast-paced environment to ensure smooth events and pleasant customer experiences.

Requirements

Minimum 3-5 years of proven experience in a food and beverage managerial role.
MS Word, MS Excel, POS Proficient
Excellent written and verbal communication skills
Ability to execute instructions furnished in written, oral, or diagram form.
Strong attention to detail.
Able to demonstrate flexibility and quickly adapt to changes.
Ability to be self-motivated and work independently and work well as a team player.
Ability to work in a fast-paced environment.
Strong working knowledge of general and cost accounting principles.
High aptitude for numerical analysis and financial reporting.
Excellent communication, interpersonal, and organizational skills.
Ability to handle highly confidential information with discretion.
Proficiency with accounting software, spreadsheets, and word processing applications.
Demonstrated ability to work collaboratively in a fast-paced environment.

Nice To Haves

3–5 years of operational hospitality management, or entertainment environments.
3-5 years of overseeing a larger team of 200+ staff.

Responsibilities

Oversee employees, including supervisors, during busy events.
Preserve and execute excellent levels of internal and external customer service.
Maintain a strong presence on the floor during events to oversee the execution of event plans.
Train and instruct food and beverage employees on procedures, equipment, service standards, etc.
Organize and monitor the set-up of assigned catering events.
Plan, organize, and coordinate all daily operational activities to ensure the venue's readiness for events.
Ensure smooth event operations, addressing any on-site issues promptly to maintain service quality and safety.
Supervise, train, and evaluate departmental staff, fostering a culture of safety, teamwork, and accountability.
Participate in regular staff meetings to review event plans, schedules, and performance updates.
Coordinate the operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events.
Implement and update venue rules, regulations, policies, and procedures.
Provide clear, concise, and timely communication of directives to other departments.
Ensure the operational team receives pertinent information for the most effective use of the venue and staffing.
Assist in development of policies and procedures to ensure best practice of compliance with laws, regulations, and company standards.
Investigate, analyze, and resolve operational problems and complaints.
Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
Enforce food service sanitation and safety, food handling procedures.
Coordinate with other departments including culinary, sales, and any other departments in order to solve problems and meet client expectations.
Work with General Manager, F&B Manager, Catering Manager, Executive Chef, & Scheduling Coordinator regarding proper staffing levels for events and execution.
Serve as MOD (Manager on Duty) as required.
Practice safe work habits and complete company and venue safety and general compliance training.
Maintain a pleasant and collaborative attitude towards customers, co-workers, and management.
Work with vendors regarding food orders in conjunction with the F&B Manager.
Assist with working with warehouse department to ensure proper amounts of products for venue and events.
Know and ensure all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed.
Adhere to the Legends Global and venue company policies.
Complete other duties assigned by management.
Available to work non-traditional hours (Nights, Weekends & Holidays).